topic Re: Outgoing texts not working in Get Support

Outgoing texts not working

Hissae2 — Wed, 05 Jan 2022 15:06:55 GMT

I'm unable to send any text that is longer than 1-2 words. The recipient won't receive it. It works for the really short messages but won't work for anything longer. Help?

Re: Outgoing texts not working

mpcdesign — Sat, 28 Mar 2020 06:30:36 GMT

@Hissae2, by any chance, did you just switch over from a different provider? If so, it may be an issue when you ported over?

Try removing the sim card for a moment, then replace it and start phone again.

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Re: Outgoing texts not working

mimmo — Sat, 28 Mar 2020 07:26:14 GMT

One or two words seems a strange delineator.

Sms are based on characters once over the limit sms are turned into MMS which require data connection.

Is your data working? What phone are you using ie iOS or Android? What os is receiving the sms?

Has this just happened? Do you get a failure message or does it display as sent?

I would hold off contacting mods before some additional troubleshooting is done.

CAn you try sim in another phone see if the issue still happens?

Re: Outgoing texts not working

Hissae2 — Sat, 28 Mar 2020 07:27:41 GMT

No, I've been with public mobile for years. Already tried removing the sim, my phone is a dual sim phone so I even tried switching the sim into the other slot and still the same problem.

Re: Outgoing texts not working

Hissae2 — Sat, 28 Mar 2020 07:30:36 GMT

Data works fine. My phone is the Oneplus 6. Android. Shows as sent. It starting at about 7:30pm, I had been sending messages fine all evening, then it just stopped working. Although MMS messages still send.

Re: Outgoing texts not working

mimmo — Sat, 28 Mar 2020 07:39:43 GMT

I would try different app or simply wait till tomorrow and see if things change . Could be just a temporary issue.

Re: Outgoing texts not working

gblackma — Sat, 28 Mar 2020 11:31:03 GMT

@Hissae2 "Check to see if VoLTE is on. I just had the same problem and it fixed it for me. Go to SIM & Network settings and if VoLTE is on, turn it off. " I found this in the one plus forums as a solution for this problem. Hope it works for you.

https://forums.oneplus.com/threads/cant-send-text-messages.480276/

Re: Outgoing texts not working

Hissae2 — Sat, 28 Mar 2020 15:50:24 GMT

There is no volte option on my phone, I have the OnePlus 6 that's for the OnePlus 3t

Thanks anyway though

Still not working!

Re: Outgoing texts not working

Dunkman — Sat, 28 Mar 2020 16:03:58 GMT

@Hissae2 wrote:
There is no volte option on my phone, I have the OnePlus 6 that's for the OnePlus 3t

Thanks anyway though

Still not working!

@Hissae2

As mentioned before, can you put the SIM card in another working phone. To help determine whether hardware issue versus PM service problem.

If hardware issue, maybe try network reset. Toggle airplane mode on, then off.