topic Re: Changing plan in Get Support

Changing plan

beshkang — Wed, 05 Jan 2022 15:06:50 GMT

Hi.

I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.

But my account still shows 'my plan is $40' .

And I paid $25 today while changing plan even though Auto payment is registerd.

So could you please let me know if my plan is changed to $25 and If I don't have to worry about double payment?

Thank you :cathappy:

Sanghee Kang

Re: Changing plan

geopublic — Fri, 27 Mar 2020 21:16:02 GMT

@beshkang wrote:
Hi.

I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.
But my account still shows 'my plan is $40' .

And I paid $25 today while changing plan even though Auto payment is registerd.
So could you please let me know if my plan is changed to $25 and If I don't have to worry about double payment?

Thank you :cathappy:
Sanghee Kang

@beshkang Log out from selfserve and log back in does your plan show $40 or $25?

Re: Changing plan

hairbag1 — Fri, 27 Mar 2020 21:17:03 GMT

@beshkang wrote:
Hi.

I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.
But my account still shows 'my plan is $40' .

And I paid $25 today while changing plan even though Auto payment is registerd.
So could you please let me know if my plan is changed to $25 and If I don't have to worry about double payment?

Thank you :cathappy:
Sanghee Kang

Try cycle phone off ./ on again.

Re: Changing plan

gblackma — Fri, 27 Mar 2020 23:41:34 GMT

@beshkang could you check to see if the $25 is sitting as a credit in your account? Did you select change immediately or change on renewal? See article on changing plans below https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Changing plan

CannonFodder — Fri, 27 Mar 2020 21:22:32 GMT

As for the mentions of logging out, and then back in, the wise choice would be to make sure that you delete your browser history after you log out, and THEN log back in.

Re: Changing plan

Anonymous — Fri, 27 Mar 2020 21:29:24 GMT

@beshkang wrote:
Hi.

I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.
But my account still shows 'my plan is $40' .

And I paid $25 today while changing plan even though Auto payment is registerd.
So could you please let me know if my plan is changed to $25 and If I don't have to worry about double payment?

Thank you :cathappy:
Sanghee Kang

Why change down immediately? There's no pro-rating or refunds here. Set it to change at your next renewal and the funds you've already put in will cover the change.

Changing immediately will lose what you've paid.

Going up in plan maybe particularly if you need more data but this is a waste of your money going down.