topic Re: Clients in Get Support

Clients

Onrajusubba — Wed, 05 Jan 2022 15:06:43 GMT

There are many new interested clients who want to go with public but unfortunately because of lack of education and computer knowledge they can’t register if they are registered they can’t use self serve to pay bill. In this situation I have been helping to those who were referred by me

Re: Clients

dna2016 — Mon, 23 Dec 2019 13:28:50 GMT

@Onrajusubba wow that's amazing, you're definitely a very very helpful person. I signed up my parents who are not computer savvy, but I got them on autopay so it made things a lot easier. So far they've never had any issues, but just like you, I'd be their resource if they needed help.

Outside of my parents if I know the person I'd like to refer is not the least bit savvy I wouldn't refer them, because any issues they'll come to me and I'd prefer not to become a customer service call centre, not worth the headache for just an extra $1 off my plan. Kudos to you for being that generous.

But this is the pros and cons of PM not having call Centre support, but maybe that's the point, they're only looking for a certain demographic.

Re: Clients

darlicious — Mon, 23 Dec 2019 13:49:19 GMT

@Onrajusubba wrote:
There are many new interested clients who want to go with public but unfortunately because of lack of education and computer knowledge they can’t register if they are registered they can’t use self serve to pay bill. In this situation I have been helping to those who were referred by me

@OnrajusubbaI'm the same way...i walk them thru the steps, give them a cheat sheet to refer to and occasionally I get a call or a text with a question and i help them out. Ive actually had more issues than all of them combined. I dont really mind theyve helped pay my bill. Good on ya!

Re: Clients

dboxtvinfo715 — Mon, 23 Dec 2019 14:16:42 GMT

Yeah, not for everyone

too many distraction

Re: Clients

erinshirley — Tue, 24 Dec 2019 01:21:45 GMT

Autopay is definitely the way to go, especially considering the $1.00 discount.

Re: Clients

Jb456 — Tue, 24 Dec 2019 01:24:33 GMT

@erinshirley wrote:
Autopay is definitely the way to go, especially considering the $1.00 discount.

Correction: $2 discount for auto-pay

Re: Clients

hairbag1 — Tue, 24 Dec 2019 01:25:44 GMT

@erinshirley wrote:
Autopay is definitely the way to go, especially considering the $1.00 discount.

Autopay Reward is actually $2 every renewal when you have a credit card registered with Autopay enabled.

Re: Clients

on2wheels — Sat, 27 Mar 2021 04:08:58 GMT

Does anyone know how many total customers are registered with PM? You'd think that would not be hidden knowledge considering what the company stands for.

Re: Clients

darlicious — Sat, 27 Mar 2021 04:21:54 GMT

@on2wheels

Theres some interesting stats here....

https://productioncommunity.publicmobile.ca/t5/Community/Community-Registered-Users-Statistics/td-p/659206

Re: Clients

cellphoneuser1 — Sat, 27 Mar 2021 06:05:56 GMT

@on2wheels There are no official numbers provided for how many customers there are. Public doesn't say and shareholder reports just show postpaid vs. prepaid.