topic Re: !g free data in Get Support

!g free data

StefanyMancebo — Wed, 05 Jan 2022 15:05:52 GMT

Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

Re: !g free data

hairbag1 — Thu, 26 Mar 2020 19:54:00 GMT

@StefanyMancebo wrote:
Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

When did you sign up ? Which plan did you sign up to ?

Re: !g free data

JoyLuck — Thu, 26 Mar 2020 19:57:46 GMT

@StefanyMancebo wrote:
Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

If you signed up for one of the current plans listed, the most free data you can receive is 500 MB with autopay.

Re: !g free data

hairbag1 — Thu, 26 Mar 2020 20:02:25 GMT

@StefanyMancebo wrote:
Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

If you got in on the 1 GB of data that was a Holiday gift from PM...that was a one-time thing. It would have stayed on your account and used when your regular plan data expired. Any unused Holiday data would have just rolled over until finally used by you...even if that took several weeks.

Re: !g free data

geopublic — Thu, 26 Mar 2020 20:04:08 GMT

@StefanyMancebo wrote:
Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

@StefanyMancebo If your data is missing and you are sure that you met all the conditions of the offer then best to take it up with PM directly.

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Re: !g free data

ShawnC13 — Thu, 26 Mar 2020 20:45:23 GMT

@StefanyMancebo wrote:
Hello public mobile,
I need to know why I’m not getting my 1G free data per month on top of my plan as was our agreement when I signed up.
Thank You

We will need to know when and what plan you signed up for. If you can provide a screenshot of your account overview page that would help as well (remove personal information)

Re: !g free data

rhbcc — Fri, 27 Mar 2020 06:04:27 GMT

I know that you get an extra 500 mb on top of the 500 mb provided is when you sign up for autopay.