topic Re: New user and MMS not working in Get Support

New user and MMS not working

Allison3 — Wed, 05 Jan 2022 15:05:29 GMT

Hi,

I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN settings there isn't a "MMSC proxy" line, so I don't know where I should enter "74.49.0.18" I tried putting that number under "MMS proxy" and leaving "MMS proxy" blank, but in both cases I can't send a text message with a photo in it. How do I fix this? I took screen shots of my APN page to hopefully help someone give me an answer. Thank you very much!

Re: New user and MMS not working

Anonymous — Thu, 26 Mar 2020 04:41:19 GMT

@Allison3 wrote:
Hi,
I just transferred my number over to Public Mobile from Virgin and tried to follow the steps (https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone) to set up data on my Samsung Galaxy A5 phone. But under my APN settings there isn't a "MMSC proxy" line, so I don't know where I should enter "74.49.0.18" I tried putting that number under "MMS proxy" and leaving "MMS proxy" blank, but in both cases I can't send a text message with a photo in it. How do I fix this? I took screen shots of my APN page to hopefully help someone give me an answer. Thank you very much!

Put those numbers back in MMS proxy and add ,mms to APN Type.

Re: New user and MMS not working

Jb456 — Thu, 26 Mar 2020 04:41:51 GMT

For MMS proxy .. put this.

mmscproxy.mobility.ca.

On picture below. start with APN type and enter it and make sure others underneath APN type match yours.

Re: New user and MMS not working

geopublic — Thu, 26 Mar 2020 04:53:48 GMT

@Allison3

Make sure data is turned on and you have the correct APN settings.

Instead MMSC Proxy use MMS Proxy and leave APN Type blank (remove default)

Re: New user and MMS not working

Allison3 — Thu, 26 Mar 2020 04:58:40 GMT

Thank you so much for your fast response. You fixed my problem!

Re: New user and MMS not working

Jb456 — Thu, 26 Mar 2020 04:59:47 GMT

@Allison3 Glad you got it working.

Welcome to Public Mobile 🙂