topic Re: Sim card in Get Support

Sim card

Jpdflo — Wed, 05 Jan 2022 15:04:36 GMT

How to unlock sim card

Re: Sim card

Anonymous — Wed, 25 Mar 2020 14:52:16 GMT

@Jpdflo wrote:
How to unlock sim card

What exact message is your phone giving you for you to ask?

What make/model/submodel phone do you have?

Re: Sim card

gblackma — Wed, 25 Mar 2020 14:56:14 GMT

@Jpdflo is this a phone that is locked to another provider or is it puk locked? If it is puk locked then only a moderator can unlock it for you. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Keep an eye on the envelope top right of your screen. The mods answer will show up there.

If locked to another provider then you can either contact them for the unlock code or contact the manufacturer.

Re: Sim card

Triguy — Wed, 25 Mar 2020 14:57:18 GMT

Here is an explanation by one of the oracles Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Sim card

Jpdflo — Wed, 25 Mar 2020 15:06:20 GMT

There in no white circle at bottom of my screen

Re: Sim card

Triguy — Wed, 25 Mar 2020 15:08:23 GMT

You can send a moderator a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

Anonymous — Wed, 25 Mar 2020 15:11:16 GMT

@Jpdflo wrote:
There in no white circle at bottom of my screen

Yeah it comes and goes. Click this.

But really...maybe you don't need to wait for the moderators. Can you answer some of the questions posed?

Re: Sim card

geopublic — Wed, 25 Mar 2020 16:34:38 GMT

@Jpdflo Is it the SIM card or your phone that is locked? Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!