topic Re: Are you having issues logging into your Self Serve account? in Get Support

Are you having issues logging into your Self Serve account?

Jeremy_M — Tue, 04 Jan 2022 18:10:02 GMT

Hey Community,

If you have any issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you.

Thanks,

Note: Please do not share any personal account information in your reply

Jeremy

Re: Are you having issues logging into your Self Serve account?

Raps68 — Mon, 31 Oct 2016 20:04:58 GMT

Hello my account is disabled and can't call any one from my phone.

phone number :****

email:******

Re: Are you having issues logging into your Self Serve account?

Luddite — Mon, 31 Oct 2016 20:09:15 GMT

@Jeremy_M If these aren't "Featured" they will soon disappear from the landing page. Remember only 5 recent topics allowed. ©

Re: Are you having issues logging into your Self Serve account?

Raps68 — Mon, 31 Oct 2016 20:11:15 GMT

WHAT ? I can't call anyone and my account is disabled

whats going on?

Re: Are you having issues logging into your Self Serve account?

maggiema — Mon, 31 Oct 2016 20:14:47 GMT

I've tried since friday to log into my account and it doesn't work. I think that my number has ported to PM now, as my rogers sim no longer works.

But I am unable to make phone calls, text or use data... it says that I need to log into my account and make changes... I've tried to log into the account but it "fails"

Re: Are you having issues logging into your Self Serve account?

KCK — Mon, 31 Oct 2016 20:27:47 GMT

I activated last night and received a confirmation email regarding self serve account creation but I can't login. I'm also still waiting for my number to be ported from Rogers.

Thanks!

Re: Are you having issues logging into your Self Serve account?

agaskin — Tue, 08 Nov 2016 21:31:54 GMT

Ticket #: IN0000012666583

I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:

Clear my cache
Use a different browser
Use a different computer
Forgot password function
Reregister

None of which have worked.

Update: This issue has been solved. Thankyou mods and tech support.

Re: Are you having issues logging into your Self Serve account?

Raps68 — Mon, 31 Oct 2016 21:09:45 GMT

I can't call anyone and account disabled .fix this please asap

Re: Are you having issues logging into your Self Serve account?

gosamburu — Mon, 31 Oct 2016 21:14:44 GMT

hi @Jeremy_M

My ticket number is: #: IN0000012483917

I haven't been able to log into my self-serve account since July 30. I've already been helped by Shazia as much as possible, and still to no avail. Shazia had mentioned that it was fixed recently, but it appears that the account could only be logged in only 1 time since the fix, and with subsequent logins on any machine or browser, the generic error reappears.

Reference: http://productioncommunity.publicmobile.ca/t5/Self-Serve/Re-I-d-Like-To-See-My-Account-Info-Now/td-p/68935

thanks

Re: Are you having issues logging into your Self Serve account?

Raps68 — Mon, 31 Oct 2016 23:46:38 GMT

Can you help me ASAP .still can't call anyone

Re: Are you having issues logging into your Self Serve account?

Saray_O — Tue, 01 Nov 2016 00:22:10 GMT

Hi @Raps68,

I will send you a private message in a little while to explain the situation!

Re: Are you having issues logging into your Self Serve account?

ben10nnery — Tue, 01 Nov 2016 07:10:27 GMT

"Generic error" here too.

Re: Are you having issues logging into your Self Serve account?

Jsauter — Tue, 01 Nov 2016 16:08:04 GMT

I started receiving the Generic Error this morning on my work PC and my Public Mobile phone. I have emailed a mod, but I will post here too. Oddly enough it works on my home macbook.

I am able to get it to work on the other devices by switch to French mode.

I have tried clearing cache and making sure I was not on my company's domain to assure it wasn't an SSL issue. I have also tried using a connection on a VPN to get me a different IP with no luck.

Anyhow... please help! I will post my work around in another thread.

Re: Are you having issues logging into your Self Serve account?

Mary_M — Tue, 01 Nov 2016 21:09:23 GMT

Hello @Jsauter

Did you use the same email for Public Mobile & Koodo/PC Mobile ?

If you sent one of us a message, please rest assured that we will get to it 🙂

Cheers,

Mary

Re: Are you having issues logging into your Self Serve account?

Jsauter — Tue, 01 Nov 2016 21:12:30 GMT

Thanks, everything seems to be working presently. I will follow up the PM i sent with this information.

Re: Are you having issues logging into your Self Serve account?

phone_067 — Wed, 02 Nov 2016 08:54:45 GMT

Hi, I keep getting stuck on step 2. When I tried to get a new number, it wouldn't show the options for local calling area. Can someone please help? Thanks

Re: Are you having issues logging into your Self Serve account?

yubano — Wed, 02 Nov 2016 18:48:24 GMT

Yes, just registered. I cannot log in to my account and the account does not recognize my email address. I also forgot my phone number so is there a way to retrieve?

i have a phone which can hold two sims so I have inserted both sims but only my previous existing SIMs work and I can't use my PM SIm to work?

Need help ASAP

Re: Are you having issues logging into your Self Serve account?

harobi — Wed, 02 Nov 2016 23:39:17 GMT

[RESOLVED]

Hi there,

I went through the online activation process earlier today to activate my SIM and account, but after the second attempt it gave me the transaction summary with the error "Sorry your account activation request has failed. Please visit our online community for assistance." I can't log in or use the 'forgot your password' option(Sorry, we’re unable to verify your email address.). I also get stuck going through the online activation page again as the SIM card is now invalid.

Could any available mods please help?

Many thanks

Re: Are you having issues logging into your Self Serve account?

Kjrhuang — Thu, 03 Nov 2016 02:22:29 GMT

I am having trouble signing in as well. I tried to reset my password but for some reason its not recognizing my email.

Re: Are you having issues logging into your Self Serve account?

Shazia_K — Thu, 03 Nov 2016 13:09:16 GMT

Hey @Kjrhuang,

I'm sorry to hear about this,

Don't worry, please send me a private message with your public mobile phone number and I will be glad to assist you with this.

Thanks.

Shazia