topic Re: UNLIMITED TEXT/PIC MESSAGING in Get Support

UNLIMITED TEXT/PIC MESSAGING

The-Mailman — Wed, 05 Jan 2022 15:04:25 GMT

I'm hoping someone can help me with this.

When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text. Can I change my plan to the $15 one that includes this now? When I click on change plan I don't see any options to choose it.

Thanks

Re: UNLIMITED TEXT/PIC MESSAGING

hairbag1 — Wed, 25 Mar 2020 00:07:14 GMT

@The-Mailman wrote:
I'm hoping someone can help me with this.

When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text. Can I change my plan to the $15 one that includes this now? When I click on change plan I don't see any options to choose it.

Thanks

You can picture message with the current $15 plan.

Re: UNLIMITED TEXT/PIC MESSAGING

popping — Wed, 25 Mar 2020 00:11:03 GMT

@The-Mailman wrote:
I'm hoping someone can help me with this.

When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text. Can I change my plan to the $15 one that includes this now? When I click on change plan I don't see any options to choose it.

Thanks

Yes, if your current $15 plan does not support MMS(i.e. picture text message), you can change to the current $15 on your next renewal date. Please note that if you change it immediately. There is no refund of the unused days of the current cycle.

Re: UNLIMITED TEXT/PIC MESSAGING

gblackma — Wed, 25 Mar 2020 00:09:12 GMT

You may already have it @The-Mailman , try enabling data on your phone and sending a mms (picture) text. If this doesnt work check your APN settings. These are PM's.

Re: UNLIMITED TEXT/PIC MESSAGING

Korth — Wed, 25 Mar 2020 01:05:26 GMT

Re: UNLIMITED TEXT/PIC MESSAGING

AE_Collector — Wed, 25 Mar 2020 01:28:10 GMT

There WAS a previous version of the $15 plan that had just 100 total voice minutes covering incoming and outgoing calling. This was in the approximate Mar-April timeframe last year. But I don't recall anything about it not supporting MMS texting. I too suspect settings in your phone.

AE_Collector

Re: UNLIMITED TEXT/PIC MESSAGING

The-Mailman — Wed, 25 Mar 2020 01:31:00 GMT

When I look at my plan details it only says unlimited text. When I try to send a picture I can attach the file but it never sends. It just sits there with a busy icon.

Re: UNLIMITED TEXT/PIC MESSAGING

The-Mailman — Wed, 25 Mar 2020 01:33:59 GMT

I have several APNs on my phone, Clearnet, Koodo, and Telus ISP. It was originally with Koodo. The first two have some of the settings you've shown, but not all. The Telus one only has a few of the settings defined.

Re: UNLIMITED TEXT/PIC MESSAGING

gblackma — Wed, 25 Mar 2020 02:00:59 GMT

@The-Mailman choose one of them and change the APN settings to PM's. Select that one as your default one. You can delete the other 2.Enable data and restart your phone. Turn it off wait 30 seconds and restart it. Try sending an mms text message.

Re: UNLIMITED TEXT/PIC MESSAGING

geopublic — Wed, 25 Mar 2020 01:43:59 GMT

@The-Mailman Are you on AutoPay if not, just enable it and you will get 250MB of data. MMS does not use data but data must be enabled on your phone for MMS to work.

Make sure data is turned on and you have the correct APN settings.

Re: UNLIMITED TEXT/PIC MESSAGING

shep22 — Wed, 25 Mar 2020 01:48:09 GMT

@The-Mailman hi in order to receive picture messaging you must have data enabled even if you have no data available, that is the only way it will work it has nothing to do with your plan

Re: UNLIMITED TEXT/PIC MESSAGING

The-Mailman — Wed, 25 Mar 2020 01:51:48 GMT

I have no problem with texting, just send picture with texting.

Re: UNLIMITED TEXT/PIC MESSAGING

popping — Wed, 25 Mar 2020 01:56:17 GMT

@The-Mailman wrote:
I have no problem with texting, just send picture with texting.

Is your data working? browse internet?

If not, create a new APN using posts from this thread.

After data is working, then try MMS with picture.

Re: UNLIMITED TEXT/PIC MESSAGING

AE_Collector — Wed, 25 Mar 2020 02:02:31 GMT

picture texting is MMS as opposed to straight text messaging is SMS. SMS is completely done over the voice network but MMS needs data to deliver the picture. You do not need to have a plan with data. If you aren't on Autopay on the $15 plan you don't use any data on your phone thus it may be turned off or not provisioned properly. If you ARE on Autopay and you DO regularly use your 256Mb of Cell (not wifi) data then picture texting should also be working.

AE_Collector

Re: UNLIMITED TEXT/PIC MESSAGING

LurganIeUk — Wed, 25 Mar 2020 02:13:00 GMT

@AE_Collector

Great solution!!!

Re: UNLIMITED TEXT/PIC MESSAGING

The-Mailman — Wed, 25 Mar 2020 02:17:09 GMT

I checked and data was enabled, but I couldn't google anything. The APN settings you provided helped with that. The phone can now receive picture text, but still not send. It just sits there trying to send. I'll have to look at it again later as my son wants his phone back. I'll check in the morning if you reply.

Thanks.

Re: UNLIMITED TEXT/PIC MESSAGING

gblackma — Wed, 25 Mar 2020 02:22:16 GMT

@The-Mailman restart your phone, double tap on the stuck message and see if it gives you the option to resend it. Also, try sending another mms message.

Re: UNLIMITED TEXT/PIC MESSAGING

AE_Collector — Wed, 25 Mar 2020 02:32:01 GMT

Is it an iPhone or Android? Possibly related to Apple iMessaging problems in an iPhone. Depending who you are trying to send or receive from and how their device is setup creates complications with iPhones sometimes.

AE_Collector

Re: UNLIMITED TEXT/PIC MESSAGING

geopublic — Wed, 25 Mar 2020 03:15:25 GMT

@The-Mailman If you are sending a large file via MMS it might not go out. Try this go into settings apps and select your messaging app. Clear the cache and select force stop. Restart your phone and try sending an MMS.

Hope this helps!

Re: UNLIMITED TEXT/PIC MESSAGING

mpcdesign — Wed, 25 Mar 2020 06:22:17 GMT

@The-Mailman, to answer your question. Yes. I was in a similar boat as well as I had a grandfather plan that was worse than the newer plans that they were offering me now.

In your account status, click on the 'Change Plan' button
Reselect your $15 plan and click on the 'Change on Next Renewal Date.' Why? If you change now, you will pay another $15 and lose whatever you have left. So, if you just renewed yesterday, and you click on 'Change Plan Now,' you will have to pay another $15. If money is no object, then go ahead and do just that. I wouldn't though.