topic Re: Available funds in Get Support

Available funds

Starleen363 — Wed, 05 Jan 2022 15:04:15 GMT

I have enough available funds in my account but the payment didn't go through. It says that I owe $0 but account is working. Is there a way to fix this?

Re: Available funds

darlicious — Thu, 19 Dec 2019 06:02:51 GMT

@Starleen363 Did you just go thru renewal? But all your services are still working? Call, text, data?

Sounds like everything is ok....? It takes several hours for your renewal to go thru each stage and finally take your payment from your balance. As long as you have service...dont worry about it.

Re: Available funds

geopublic — Thu, 19 Dec 2019 06:13:55 GMT

@Starleen363 What you are describing is the normal plan renewal process. If your phone is working ignore the messages stay away from selfserve and let it finish. Everything should be back to normal by tomorrow.

Re: Available funds

cavemantoronto — Thu, 19 Dec 2019 06:51:07 GMT

@Starleen363 wrote:
I have enough available funds in my account but the payment didn't go through. It says that I owe $0 but account is working. Is there a way to fix this?

Follow advice in the account that says to ignore the message if you have enough funds. There's a message at the top.

Re: Available funds

LovesToPM — Thu, 19 Dec 2019 08:54:55 GMT

@Starleen363 wrote:
I have enough available funds in my account but the payment didn't go through. It says that I owe $0 but account is working. Is there a way to fix this?

If you activated 30 days ago, then this is your first renewal.

The account updates will complete by 2pm EST.

On your renewal day, it is standard practice for your account to go through various stages.
As long as your phone is working, ignore your self-serve account on renewal day.
Otherwise the status updates may seem alarming.