topic Re: Locked sim in Get Support

Locked sim

tylor2 — Wed, 05 Jan 2022 15:04:15 GMT

I locked myself out of my SIM card, used all my attempts so I bought a new sim I need to know how to put my old number on my new sim and activate it with the plan and minutes I already paid for??? Someone please help!!!!

Re: Locked sim

Triguy — Tue, 24 Mar 2020 22:13:03 GMT

Log into your Self-Serve account
Go to Plan and Add-ons > Change SIM card

Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:

Re: Locked sim

gblackma — Tue, 24 Mar 2020 22:13:09 GMT

@tylor2 You can change your SIM from within your self service account.

Re: Locked sim

hairbag1 — Tue, 24 Mar 2020 22:16:48 GMT

If you have your valid Username and Password for original sim...just wait for an hour and try again. You get locked out after several unsuccessful tries.

If your old account was Suspended for greater than 90 days...it's gone for good and you'd need a new sim and start fresh with a new account.

Re: Locked sim

tylor2 — Tue, 24 Mar 2020 22:19:20 GMT

I tried logging in to my account but I forgot my password so then I also couldn’t remember my security question

Re: Locked sim

hairbag1 — Tue, 24 Mar 2020 22:28:35 GMT

@tylor2....You'll have to contact a moderator for their assistance now. Click the ? in lower right side of page to start the process.

Alternative is to click Get Help at top of this page.

If all else fails....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked sim

geopublic — Wed, 25 Mar 2020 00:00:12 GMT

@tylor2 No need to switch sim. Sounds like you phone is locked to your previous provider. Switching Sims will not good this.

You must get the Network Unlock PUK code from your previous provider.

If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!