topic Debit card deny in Get Support

Debit card deny

luciengravelle2 — Wed, 05 Jan 2022 15:04:12 GMT

Where is a number where I can talk to a real person and my debit card won't go throught with the payment why

Re: Debit card deny

krazykiwi — Thu, 19 Dec 2019 03:24:41 GMT

@luciengravelle2 wrote:
Where is a number where I can talk to a real person and my debit card won't go throught with the payment why

When you say it will not go through, what exactly is happening or not happening?

Re: Debit card deny

yanzhiqiang — Thu, 19 Dec 2019 03:25:10 GMT

Try a cridet card.

Re: Debit card deny

geopublic — Thu, 19 Dec 2019 03:25:57 GMT

@luciengravelle2 You need to submit a ticket by doing the following:

Re: Debit card deny

will13am — Thu, 19 Dec 2019 03:31:25 GMT

@luciengravelle2 , there's no call center support. The moderator team is customer service. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Debit card deny

hairbag1 — Thu, 19 Dec 2019 03:54:11 GMT

@luciengravelle2 wrote:
Where is a number where I can talk to a real person and my debit card won't go throught with the payment why

There is no Call Center or call-in Customer Support per se. The Community Forum members or Simple Simon & The Moderators are your first line responders.

A bit more info please...what brand of debit card you using. Only the Visa debit is accepted at Public Mobile. If you have a Visa debit registered on your account for autopay...try calling 611.

You can also get a payment voucher from your local Shell Station or other retail supplier, then call 611 to activate your account. Also try on-line payment services like recharge.com or ding.com...both have good reputations.

Later on you can figure out the debit card issue.