topic I need to change email and password in Get Support

I need to change email and password

loulou2 — Wed, 05 Jan 2022 15:04:04 GMT

Hi my email is no longer in service i want to change my email and password please help me.

edited by computergeek541: removed e-mail address

Re: I need to change email and password

Staliger — Tue, 24 Mar 2020 18:38:34 GMT

@loulou2 Delete your private info from the message (click 3 dots-edit). Mods can help with your issue: click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible) OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I need to change email and password

gblackma — Tue, 24 Mar 2020 18:38:41 GMT

@loulou2 only the moderators can change your email to your self service account. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Keep an eye on the envelope top right of your screen. The mods answer will show up there.

Re: I need to change email and password

hairbag1 — Tue, 24 Mar 2020 18:50:50 GMT

@loulou2 wrote:
Hi my email x.xxxxxx@bell.net is no longer in service i want to change my email and password please help me.

hey @loulou2 ...click the 3 little dots on top right side of your original post and you can edit out the personal email address. Not a good idea to have private info on any Community Forum boards...anywhere.

Re: I need to change email and password

geopublic — Wed, 25 Mar 2020 04:08:38 GMT

@loulou2 wrote:
Hi my email is no longer in service i want to change my email and password please help me.

@loulou2 It's best to use a gmail or similar email and not your internet provider email for exactly this reason. TAs other have mentioned you can only get the email changed by a moderator.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: I need to change email and password

Samer — Fri, 03 Apr 2020 16:57:57 GMT

pleace I need help

i need real person to talk with