topic Re: Outgoing texts not working in Get Support

Outgoing texts not working

Kv1989 — Wed, 05 Jan 2022 15:03:58 GMT

Hey! I changed my plan from 25$ to the 15$ plan ! It says my plan is active but I can’t send texts or use calling? Anyone else have this issue ?

Re: Outgoing texts not working

gblackma — Tue, 24 Mar 2020 15:46:53 GMT

@Kv1989 try these tricks to reset your phone .
You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Re: Outgoing texts not working

Kv1989 — Tue, 24 Mar 2020 16:03:48 GMT

thanks I tried them but didn’t work . Messaged a mod

Re: Outgoing texts not working

geopublic — Tue, 24 Mar 2020 17:50:11 GMT

@Kv1989 What type of phone do you have? What App are you using for texts?