topic Re: Account Suspended & paid for but service not resumed in Get Support

Account Suspended & paid for but service not resumed

Mia2020 — Wed, 05 Jan 2022 15:03:54 GMT

My account has been suspended and after making a payment my service still hasn’t been resumed. When I try to make a payment again it says amount due: $0 but when I try to make calls the automatic message says my service has been suspended ... it’s been two days. This is very frustrating.

Re: Account Suspended & paid for but service not resumed

darlicious — Wed, 18 Dec 2019 17:07:37 GMT

@Mia2020 Log in to your account. Do you see the reactivate button? Click on that. Log out. Reboot phone.

Re: Account Suspended & paid for but service not resumed

Triguy — Wed, 18 Dec 2019 17:09:45 GMT

Do you see a reactive button ? If you do then try clicking on it. Also try rebooting your phone .

Re: Account Suspended & paid for but service not resumed

popping — Wed, 18 Dec 2019 17:27:20 GMT

@Mia2020

If your available fund showing what you had just paid, you need to click the reactivate button to restart your service again.

Re: Account Suspended & paid for but service not resumed

Mia2020 — Wed, 18 Dec 2019 17:42:48 GMT

I've done that already but it prompts me to the payment page and the cycle begins ($0 amount due, doesn't let me submit a payment of $0 but account's not reactivating either)

Re: Account Suspended & paid for but service not resumed

darlicious — Wed, 18 Dec 2019 17:49:54 GMT

@Mia2020 I think your renewal caught the glitch mine had earlier this month. Does your payment for this renewal look the same as your previous ones? I believe only a moderator can fix it. Click on the (?)at the bottom right of your screen and submit a ticket via Simon explaining your issue to the moderators. Out of curiosity does your data still work?

Re: Account Suspended & paid for but service not resumed

Staliger — Wed, 18 Dec 2019 18:08:28 GMT

@Mia2020 wrote:
My account has been suspended and after making a payment my service still hasn’t been resumed. When I try to make a payment again it says amount due: $0 but when I try to make calls the automatic message says my service has been suspended ... it’s been two days. This is very frustrating.

Hm, if reactivation button and rebooting the phone didn't help, you can ask for moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

Re: Account Suspended & paid for but service not resumed

Mia2020 — Wed, 18 Dec 2019 19:11:29 GMT

How long did it take yours to start working again?
I don't look at my payment amounts because I have auto-pay 😞

I already submitted a ticket, thank you!

& no 😞 no luck with my data or service yet

Re: Account Suspended & paid for but service not resumed

ChuckYeah — Wed, 18 Dec 2019 22:33:57 GMT

Do you have a credit card on file? Try clicking reactivate and making a $1 payment. This has worked to jumpstart accounts in the past and the $1 will just stay in your account to be used in a future cycle.

Re: Account Suspended & paid for but service not resumed

darlicious — Sun, 29 Dec 2019 00:57:19 GMT

@Mia2020 Thanks for accepting a solution. Wow it's mine...double thx! I asked about the data because although all my plan services were suspended my bonus data add ons were working. Which was odd. I have autopay but always top up to avoid the possible autopay failure. But heck sometimes your account can just have a renewal failure. There's no way to prevent that!