topic Re: Activating on line. in Get Support

Activating on line.

imager — Wed, 05 Jan 2022 15:03:28 GMT

I have been going through the 6 steps to activate online and the system has been stuck at step 3 for an hour and it only shows 'processing' at the bottom. There is no way this should take so long.

Re: Activating on line.

gblackma — Mon, 23 Mar 2020 21:30:14 GMT

@imager is step 3 payment? Can you use another tab to see if your credit card was charged? If it was insert your sim and try to log into your self service account.

Re: Activating on line.

JoyLuck — Mon, 23 Mar 2020 21:33:12 GMT

If still not activated, clear browser cache, close browser and then open a browser in incognito mode.

Re: Activating on line.

imager — Mon, 23 Mar 2020 21:32:41 GMT

Step 3 is plan and add-ons before review and payment.

Re: Activating on line.

gblackma — Mon, 23 Mar 2020 21:40:51 GMT

@imager , then try @JoyLuck 's method, and try again. When you get to the credit card field:

Enter the credit card address exactly as it appears on your statement.
Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address
Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's an article on activating https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up