topic Re: Cant get data working on new phone in Get Support

Cant get data working on new phone

Seanljq — Wed, 05 Jan 2022 15:03:24 GMT

Hi just switched from koodo mobile to this one. everything works great but when i switch my data on its not working at all. Yes i checked for airplane mode restrictions etc. Ive tried it all. I feel like its not been activated properly.. Someon please help. I have a 1Gb data plan that i bought with my monthly plan.

Thanks

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 20:41:21 GMT

@Seanljq these are PM's APN settings. Check yours against them. And change them as needed. Once you set them, restart your phone. Turn it off, wait 30 seconds and restart it. What's the make and model of your phone? Thanks.

Re: Cant get data working on new phone

smiley3 — Mon, 23 Mar 2020 20:20:36 GMT

Did you adjust the APN setting to the public mobile settings?

Re: Cant get data working on new phone

ddeep91 — Mon, 23 Mar 2020 20:39:13 GMT

@Seanljq The APN settings @gblackma provided will fix it for you,

If you just switched it can take a few hours for everything to work properly.

Let us know if this has fixed the issue.

Cheers

Re: Cant get data working on new phone

Seanljq — Mon, 23 Mar 2020 20:42:27 GMT

HI thanks for the reply but i made this switch last friday

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 20:47:57 GMT

@Seanljq if you post your APN settings here we can help you check them. What's the make and model of your phone? Thanks.

Re: Cant get data working on new phone

Seanljq — Mon, 23 Mar 2020 20:48:16 GMT

Hi how do i switch the APN settings that you are talking about? Pls and thankyou

Re: Cant get data working on new phone

Seanljq — Mon, 23 Mar 2020 20:51:52 GMT

My phone is a LG 4 Android version 6.0. Model Number LG-H812

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 21:12:09 GMT

@Seanljq the make and model of your phone would help. Have you enabled data on your phone?

Use this link to see how to access the APN settings on your LG 4 phone https://www.helpforsmartphone.com/public/en/lg/g4/android-5-1/guides/22/Set-up-Internet-LG-G4

Re: Cant get data working on new phone

ShawnC13 — Mon, 23 Mar 2020 21:01:29 GMT

@Seanljq wrote:
My phone is a LG 4 Android version 6.0. Model Number LG-H812

@Seanljq now LG phones have been known to require a network reset or even a factory reset when switching to PM to get the data to work. Not sure if that is needed when you are coming from higher up the Telus Food chain or not. You can try to do a network reset on your phone and see if that works. The link below will show you how to change your APN settings for your phone.

Here is a great site to set up your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 21:06:55 GMT

@Seanljq there's a problem with most LG phones. To work properly on PM. They require at minimum a network reset and sometimes a factory one.

Before we try this, change the APN settings, enable mobile data( disable WiFi if applicable) and restart the phone and try to access the internet, or send an mms (picture) text message.

If this doesn't work, use this link to see how to reset your network.

https://www.hardreset.info/devices/lg/lg-g4-h812-canada/reset-network-settings/

Re: Cant get data working on new phone

Seanljq — Mon, 23 Mar 2020 21:08:00 GMT

HI so I changed the settings restarted my phone and still no data sadly....

Re: Cant get data working on new phone

ShawnC13 — Mon, 23 Mar 2020 21:19:10 GMT

@Seanljq wrote:
HI so I changed the settings restarted my phone and still no data sadly....

Follow the link above about resetting your network settings then. If that won't work you will then need to do a factory reset on your phone.

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 21:19:26 GMT

@Seanljq log into your self service account and see if you have data. It should look like the screenshot below, in your case xxx/ 1gig data. If there is data, then we try the network reset, use this link to see how to reset your network. Then reenter your Apn settings and restart your phone again and try to get data again. https://www.hardreset.info/devices/lg/lg-g4-h812-canada/reset-network-settings/

Re: Cant get data working on new phone

Seanljq — Mon, 23 Mar 2020 21:26:19 GMT

Hi So i followed all your steps and still no data. :catsad:

Re: Cant get data working on new phone

gblackma — Mon, 23 Mar 2020 21:34:24 GMT

@Seanljq was there data showing in your self service account? If there was not, and it didn't look like mine, then you are out of data. Enable data and try sending a mms (picture). If it works then your apn settings are correct. And when you have data, it should work.

Re: Cant get data working on new phone

popping — Mon, 23 Mar 2020 21:42:21 GMT

~~@Seanljq~~

~~Follow the following instruction to perform a network reset on your LG G4 H-812 to get your mobile data working~~

~~https://www.hardreset.info/devices/lg/lg-g4-h812-canada/reset-network-settings/~~

Re: Cant get data working on new phone

Seanljq — Tue, 24 Mar 2020 00:47:46 GMT

thanks for the help the factory reset fixed it !

Re: Cant get data working on new phone

Seanljq — Tue, 24 Mar 2020 00:49:00 GMT

Thankyou. the factory reset worked and fixed it.