topic Over charged & plan not changed in Get Support

Over charged & plan not changed

Mahk2 — Wed, 05 Jan 2022 15:03:18 GMT

Tried to change plan from $15 to $25, top up 2 x $25 = $25, account balance showed only $25, but was told unable to change the plan

Re: Over charged & plan not changed

Triguy — Mon, 23 Mar 2020 18:00:46 GMT

Try making a $1 manual payment. If you still need assistance then submit a ticket by clicking on the question mark on the bottom right. It may take longer for a response from ba moderator as they are short staffed.

Re: Over charged & plan not changed

CannonFodder — Mon, 23 Mar 2020 18:04:08 GMT

@Mahk2 wrote:
Tried to change plan from $15 to $25, top up 2 x $25 = $25, account balance showed only $25, but was told unable to change the plan

Maybe you should elaborate a wee bit more, because the way you worded your post, I'm not sure what you meant by that part in bold, above.

Also, what do you mean, "was told unable to change plan"? Did you click on something in the self-serve account, in an attempt to change the plan, and a message popped up, or something else?

Re: Over charged & plan not changed

gblackma — Mon, 23 Mar 2020 18:03:40 GMT

@Mahk2 here's an article on how to change your plan. https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan . Restart your phone afterwards.

Re: Over charged & plan not changed

will13am — Mon, 23 Mar 2020 18:34:44 GMT

@Mahk2 can you post payment history with personal information blanked out. The community can help dissect what has transpired. It is possible that maybe the plan change did take effect.

Re: Over charged & plan not changed

Mahk2 — Mon, 23 Mar 2020 19:32:29 GMT

Thank you, I submitted a ticket for review.