topic Re: My sim got stolen in Get Support

My sim got stolen

Peachypineapple — Wed, 05 Jan 2022 15:03:14 GMT

My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

Re: My sim got stolen

Dunkgirl — Tue, 17 Dec 2019 11:57:56 GMT

@Peachypineapple wrote:
Hi
My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

@PeachypineappleGo buy a new sim card and set it up on your account. Easy 🙂

You can either order a sim online or go WalMart (some walmart stores don't like selling sims without activation), The mobile shop, Wow! Mobile Boutique or to any of these stores near you https://www.publicmobile.ca/en/on/store-locator

Once you get the SIM card, log into self serve here https://selfserve.publicmobile.ca/
Click Plans and Add-Ons
Click Change SIM card
Enter the new sim card number then hit submit

Insert new sim card into phone

Re: My sim got stolen

computergeek541 — Tue, 17 Dec 2019 20:36:35 GMT

@Peachypineapple wrote:
Hi
My sim got stolen, so what do I do now I have already disabled my sim do i need to do anything else.And does anyone know the procedure to get a replacement.

Did your device also get stolen? If it did, you may wish to ask the moderators to blacklist the device so that other people can't use it.