topic Re: public mobile not reactivating in Get Support

public mobile not reactivating

Antsierra — Wed, 05 Jan 2022 15:03:12 GMT

Hello I have sufficient funds in my account but public mobile keeps asking me to inter a voucher number or credit card, to reactivate my account please help

Re: public mobile not reactivating

Dunkgirl — Tue, 17 Dec 2019 09:59:53 GMT

@Antsierra wrote:
Hello I have sufficient funds in my account but public mobile keeps asking me to inter a voucher number or credit card, to reactivate my account please help

@AntsierraHi when is your renewal date? If you try to make a phone call, does it go through or do you get an error recording? I ask because its normal for the account to say suspended during your normal renewal period and this may be one of those cases. Do you see it say "ignore this message if you have sufficient balance"?

Re: public mobile not reactivating

Antsierra — Tue, 17 Dec 2019 10:09:17 GMT

I reactivated my account with sufficient funds last Saturday it worked for a day then it disactivate again, and now it's asking to renew my account and promps me to add funds??

Re: public mobile not reactivating

Dunkgirl — Tue, 17 Dec 2019 10:15:56 GMT

@Antsierra wrote:
I reactivated my account with sufficient funds last Saturday it worked for a day then it disactivate again, and now it's asking to renew my account and promps me to add funds??

@Antsierra Please upload a screen shot of your account overview but blurr out your private details.

If you try to make a phone call, does it go through or do you get an error recording?

Re: public mobile not reactivating

Antsierra — Tue, 17 Dec 2019 12:28:00 GMT

Re: public mobile not reactivating

GR — Tue, 17 Dec 2019 11:22:24 GMT

@Antsierra can you click on the "reactivate" button?

Re: public mobile not reactivating

Antsierra — Tue, 17 Dec 2019 11:24:23 GMT

Yes but it promps me to add a new voucher number??

Re: public mobile not reactivating

GR — Tue, 17 Dec 2019 11:27:05 GMT

@Antsierra well you should probably click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and ask for help. Make sure you get to submit ticket and the moderators will get back to hopefully this morning! Also I see from your screenshot you didn't collect your free 1gb holiday add on and free 400 international minutes holiday add on

Re: public mobile not reactivating

Antsierra — Tue, 17 Dec 2019 11:29:48 GMT

I did chat with Simon it promps me to go to the community forum this is get very frustrating and unprofessional at this point 😞

Re: public mobile not reactivating

GR — Tue, 17 Dec 2019 11:31:04 GMT

@Antsierra keep saying you want to talk to a human and it should get to the submit button

Re: public mobile not reactivating

Antsierra — Tue, 17 Dec 2019 11:35:05 GMT

I did that

Re: public mobile not reactivating

darlicious — Tue, 17 Dec 2019 11:36:29 GMT

@Antsierra This sounds very similar to an issue I had with my account during renewal. Although your renewal occurred your services have failed within 24 hours. The error/ demand for payment is the same as I had. Check your payment history to see if their are any odd or incomplete charges by public mobile compared to your previous renewal. If they do not look the same this is a clue that its the same bug in the payment/ renewal system I experienced. You can always try rebooting your phone but it is likely only fixed by a moderator. I would submit a service ticket via Simon(?) explaining your issue to the moderators by clicking on the (?) at the bottom right of your screen. ask to speak to a rep or human, click on account specific question and answer the prompts as best as possible until you get to submit ticket. Hopefully you will be contacted by the moderators by noon just keep an eye on your private message box for a msg from the moderator and have your account info ready to verify you are the account holder. Be prepared with your email address used for your account, pin#, phone#, full name on account, dob, last payment and type, last 4 digits of card if applicable and your security question and answer are all possible identifiers they could ask for verification.

Re: public mobile not reactivating

GR — Tue, 17 Dec 2019 11:37:05 GMT

@Antsierra can you click on the lost/stolen button and see if it will let you reactivate that way? It looks weird that it says lost/stolen ferme

Re: public mobile not reactivating

GR — Tue, 17 Dec 2019 11:44:44 GMT

@Violette_M can you help this guy out?

Re: public mobile not reactivating

darlicious — Tue, 17 Dec 2019 11:53:53 GMT

@Antsierra IMMEDIATELY Edit your post you have posted account sensitive information with your screenshot. Please delete the image....use the 3 dots top right of your post.!!!!

Re: public mobile not reactivating

mimmo — Tue, 17 Dec 2019 12:34:18 GMT

@Antsierra the OST stolen trick or the 1$ trick are probably your best workarounds to try and get your service running

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Also please remember everyone here unless they have A mod tag is a customer like you trying to help.

Re: public mobile not reactivating

mimmo — Tue, 17 Dec 2019 12:36:14 GMT

@Alan_K a prime example why a direct link to the ticker firm is needed.

@Antsierra wrote:
I did chat with Simon it promps me to go to the community forum this is get very frustrating and unprofessional at this point 😞

Re: public mobile not reactivating

darlicious — Tue, 17 Dec 2019 12:43:16 GMT

@mimmo Thx for being the early bird gets the worm. Luckily it was only there for about an hour. Only the OP can remove it from profile? Maybe if you pm OP it will have more influence?

Re: public mobile not reactivating

computergeek541 — Wed, 18 Dec 2019 03:01:07 GMT

@darlicious wrote:
@mimmo Thx for being the early bird gets the worm. Luckily it was only there for about an hour. Only the OP can remove it from profile? Maybe if you pm OP it will have more influence?

Oracles cannot remove photos from a member's Community profile. My experiences have been that even when someone is advised to do this, the pictures often still do not get removed. In this cases, @Antsierra did removed the pictures in question.

Re: public mobile not reactivating

darlicious — Wed, 18 Dec 2019 03:46:45 GMT

@computergeek541 wrote:
@darlicious wrote:
@mimmo Thx for being the early bird gets the worm. Luckily it was only there for about an hour. Only the OP can remove it from profile? Maybe if you pm OP it will have more influence?
Oracles cannot remove photos from a member's Community profile. My experiences have been that even when someone is advised to do this, the pictures often still do not get removed. In this cases, @Antsierra did removed the pictures in question.

@computergeek541 I figured that was probably the case I just wanted to make sure nothing bad was going to happen to the OP as their were many details revealed. I'm glad it was removed before it was discovered by someone without scruples or seen by very many people.