topic Re: PUK number needs to be 8 characters apparently in Get Support

PUK number needs to be 8 characters apparently

christine5 — Wed, 05 Jan 2022 15:02:56 GMT

my phone is on lock screen I need my PUK number to open phone

Re: PUK number needs to be 8 characters apparently

geopublic — Mon, 16 Dec 2019 22:07:44 GMT

@christine5 wrote:
my phone is on lock screen I need my PUK number to open phone

@christine5 If it's asking for a network PUK, your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: PUK number needs to be 8 characters apparently

christine5 — Mon, 16 Dec 2019 22:09:29 GMT

No its An alcetel and its the PUK code only ever used it with PUBLIC

Re: PUK number needs to be 8 characters apparently

Staliger — Mon, 16 Dec 2019 22:11:16 GMT

@christine5 wrote:
my phone is on lock screen I need my PUK number to open phone

Try standard 1234. If doesn't work, you can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case. They get back to you in 1-3 hours.

Re: PUK number needs to be 8 characters apparently

geopublic — Mon, 16 Dec 2019 22:11:53 GMT

@christine5 wrote:
No its An alcetel and its the PUK code only ever used it with PUBLIC

@christine5 If that's the case then you need to submit a ticket to PM as follows:

Re: PUK number needs to be 8 characters apparently

christine5 — Mon, 16 Dec 2019 22:13:09 GMT

can someone please tell me how to get the PUK code for my Alcetel Phone using Public mobile this happened when I tried to put a lock on sim card

Re: PUK number needs to be 8 characters apparently

christine5 — Mon, 16 Dec 2019 22:14:05 GMT

it says 8 numbers

Re: PUK number needs to be 8 characters apparently

geopublic — Mon, 16 Dec 2019 22:15:45 GMT

@christine5 wrote:
it says 8 numbers

@christine5 Submit a ticket to PM if you keep entering the wrong you will get locked out.

Re: PUK number needs to be 8 characters apparently

computergeek541 — Mon, 16 Dec 2019 22:31:22 GMT

@Staliger wrote:
@christine5 wrote:
my phone is on lock screen I need my PUK number to open phone

Try standard 1234. If doesn't work, you can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case. They get back to you in 1-3 hours.

A sim card's PUK will never be 1234. Guessing codes isn't a good idea, and a sim card's PUK is asked for when the sim card's PIN is entered incorrectly too many times.

Re: PUK number needs to be 8 characters apparently

iliusfaisal — Mon, 16 Dec 2019 22:33:01 GMT

Contact the moderator to request your PUK code.

PUK

christine5 — Mon, 16 Dec 2019 22:45:01 GMT

please can someone give me the **bleep** PUK code for my SIM car

Re: PUK number needs to be 8 characters apparently

PAULRANG18 — Mon, 16 Dec 2019 22:45:13 GMT

You will need to contact a moderator to retrieve the code. Click ?, bottom right, and follow instructions.

Re: PUK

christine5 — Mon, 16 Dec 2019 22:46:08 GMT

i was told to ask and I would be told the puk code which is one the original card I tore my micro sim card off of and cant find..where else can I get it please

Re: PUK

ChuckYeah — Mon, 16 Dec 2019 22:46:37 GMT

If you truly need a sim PUK from Public Mobile, you'll have to contact @CS_Agent for that.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: PUK

computergeek541 — Mon, 16 Dec 2019 22:48:13 GMT

threads merged

Re: PUK

DonForgo — Mon, 16 Dec 2019 22:51:04 GMT

It is best to contact a moderator in private, as they'll need the actual SIM card numbers on your SIM card to retreive it probably. Depending on the system that Public Mobile uses.

Re: PUK

ChuckYeah — Mon, 16 Dec 2019 22:54:47 GMT

@christine5 wrote:
i was told to ask and I would be told the puk code which is one the original card I tore my micro sim card off of and cant find..where else can I get it please

I am looking at a new sim, with the card. There are two numbers on it, the sim card number which is on your sim card as well in tiny letters.

The other is a 12-digit # called a NPMTRISIM, I doubt that is it tho? It just looks like a UPC CODE.

Re: PUK

computergeek541 — Mon, 16 Dec 2019 22:57:16 GMT

@ChuckYeah wrote:
I am looking at a new sim, with the card. There are two numbers on it, the sim card number which is on your sim card as well in tiny letters.

The other is a 12-digit # called a NPMTRISIM, I doubt that is it tho?

The sim card's PUK is not provided anywhere on the sim card or on the packaging. Below where it says NPMTRISIM is a barcode. That is nothing more than the UPC for this product. It is identical on all of them. That same code is also printed on the plastic holding the sim card.

Re: PUK

DonForgo — Mon, 16 Dec 2019 23:01:47 GMT

That code is basically for retailers to use for their POS system to easy recognize the item in the POS system for quicker invoicing.

Re: PUK number needs to be 8 characters apparently

ShawnC13 — Mon, 16 Dec 2019 23:27:50 GMT

@Staliger wrote:
@christine5 wrote:
my phone is on lock screen I need my PUK number to open phone

Try standard 1234. If doesn't work, you can click the "?" in lower right side of the page to talk with moderator and receive assistance. Type 'contact moderator" then follow directions. The moderator may help you with your case. They get back to you in 1-3 hours.

You are kidding, right? If anything that may be the PIN for your voicemail, but that is usually the last four digits of your phone number. Remember the community support model will only be as good as the information provided. We must make sure of the accuracy of the info we provide. If we don't know it try to help the person by looking for the correct information as well!!