topic Re: Service reactivate in Get Support

Service reactivate

flipper — Wed, 05 Jan 2022 15:02:53 GMT

I am out of Canada, returning 28 Mar, trying to reactivate my service, cannot do so, sign in will not allow me to sign in, any suggestions?

Re: Service reactivate

Triguy — Mon, 23 Mar 2020 14:41:02 GMT

Try clearing you cache and cookies then reboot Also try using a different browser. Keep in mind you can reactivate a n account if it has been less then 90 days.

Re: Service reactivate

Anonymous — Mon, 23 Mar 2020 14:43:04 GMT

@flipper

Was your account in suspension? If so then for how long? If more than 90 days then your account is closed and SIM is dead. If not more than 90 days then try the Forgot your password? link.

Re: Service reactivate

gblackma — Mon, 23 Mar 2020 15:26:02 GMT

@flipper as long as it hasn't been 90 days, if you know your 4 digit pin number and if the plan isn't on Lost/ stolen. Then you can use 611 to apply payment and reactivate you plan:

1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Here's a link on how to use the 611 system https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

Re: Service reactivate

kselmak — Mon, 23 Mar 2020 15:18:39 GMT

@flipper

Don't try too many times so you don't get blocked

Use incognito with clean cache

What kind of message so you get?

Did you try resetting your password?

When was your last successful renewal?

Re: Service reactivate

Staliger — Mon, 23 Mar 2020 16:08:21 GMT

@flipper If you still couldn't sign in, click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service reactivate

flipper — Tue, 31 Mar 2020 11:26:59 GMT

Thanks for the help, my SIM is dead as it has been over 90 days since I suspended my service.

Re: Service reactivate

dabr — Tue, 31 Mar 2020 23:23:19 GMT

@flipper wrote:
Thanks for the help, my SIM is dead as it has been over 90 days since I suspended my service.

@flipper Sorry to hear about that which means you will need a new PM SIM as well as a different (or alias) email to activate a new account. As well, unless your number was originally from either Telus, Koodo or PM, it also means you will have lost your phone number as well and will need a new number if you decide to activate a new account with PM.

BTW today is the last day to order a new PM SIM at a discounted price of half price of $5. Here is a link if you are interested in purchasing the PM SIM: https://store.publicmobile.ca/cart