topic Re: Criminal Organization Beware in Get Support

Criminal Organization Beware

southeypoint1 — Wed, 05 Jan 2022 15:02:47 GMT

Dear, Community Members,

Yesterday I spent $50.00 on PM vouchers at Canadian Tire to pay my account and NONE of the vouchers are valid. Each time I tried to enter the pin using my phone the message came back, "Voucher invaid." The store manager tried as well and got the same message.

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.

Re: Criminal Organization Beware

popping — Mon, 16 Dec 2019 18:41:14 GMT

@southeypoint1

Some store does not activate the voucher right away. Wait a day and try it again.

But you can create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Re: Criminal Organization Beware

geopublic — Mon, 16 Dec 2019 18:44:07 GMT

@southeypoint1 wrote:
Dear, Community Members,

Yesterday I spent $50.00 on PM vouchers at Canadian Tire to pay my account and NONE of the vouchers are valid. Each time I tried to enter the pin using my phone the message came back, "Voucher invaid." The store manager tried as well and got the same message.

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.

@southeypoint1 Vouchers can take up to many hours to become valid on the PM system after you buy them. The ones that get activated the fastest are from Shell gas stations. Try again in a couple of hours and you should be able to add them into your account. If not, just submit a ticket to PM with the PIN numbers or a photo of the voucher and a PM moderator will be more than happy to enter them for you.

To submit a ticket do the following:

Re: Criminal Organization Beware

Lowufo — Mon, 16 Dec 2019 18:44:30 GMT

Yeah sounds like a case of the retailer not activating the vouchers properly. Getting the RCMP involved seems a bit unnecessary and over the top at this point. If they don’t work have the store issue you a credit. I would highly doubt Canadian Tire is trying to defraud you on purpose.

Re: Criminal Organization Beware

Purplepan — Mon, 16 Dec 2019 18:45:06 GMT

Public Mobile isn't a " full-service criminal organization", they're a reputable mobile brand under Telus. There have been issuse in the past with redeeming vouchers from Canadian tire - just checked some old threads, sometimes it takes over 24 hours for the vouchers to work.

Please contact the Moderator Team if you are still having issues. But by no way is Public Mobile a scam. You can contact by clicking the "?" icon in the bottom right corner.

Another thread regarding the issue, in this thread they found that the voucher ended up not being registered in the system so they were reimbursed: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/I-can-t-redeem-my-payment-voucher/td-p/239761/page/3

Info on the voucher printout: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/I-m-using-a-voucher-and-it-s-not-allowing-the-funds-go-to-my/m-p/216056/highlight/true#M15382

Re: Criminal Organization Beware

totalUser — Mon, 16 Dec 2019 18:52:36 GMT

Hi @southeypoint1

Can you try again today

If it's not working please take clear pictures of each voucher Ave contact the moderators explaining what happened. You can contact them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure you include all the pictures and indicate the total number of vouchers was well as the grand total. They will be able to help you

Hope it helps

Re: Criminal Organization Beware

will13am — Mon, 16 Dec 2019 18:57:09 GMT

There's nothing criminal, it has everything to do with how computers from different companies talk to each other. These vouchers work just like gift cards. More often than not, they are not immediately useable because the purchase information is not transferred from the vendor computers in real time. It's been a long while since I purchased a voucher. They used to call the instantaneously usable ones RTRs (real time reload). They were issued using a separate machine and not just scanned on a cash register.

Re: Criminal Organization Beware

PAULRANG18 — Mon, 16 Dec 2019 19:40:17 GMT

Vouchers can take several hours or more to become active. Be patient and if needed, contact a moderator by clicking ?, bottom right, and follow instructions to have this issue corrected.

Re: Criminal Organization Beware

Ed404 — Mon, 16 Dec 2019 20:31:37 GMT

This is a funny post . I wouldn't be getting the policed involved so quickly. Have you considering contacting Public Mobile about these invalid vouchers instead of jumping to conclusions?

In case you didn't know, Public Mobile is owned by Telus which is a large reputable company.

Re: Criminal Organization Beware

hairbag1 — Mon, 16 Dec 2019 20:50:43 GMT

@southeypoint1 wrote:
Dear, Community Members,

Yesterday I spent $50.00 on PM vouchers at Canadian Tire to pay my account and NONE of the vouchers are valid. Each time I tried to enter the pin using my phone the message came back, "Voucher invaid." The store manager tried as well and got the same message.

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.

For a faster payment, try an on-line payment service such as recharge.com or ding.com.

Re: Criminal Organization Beware

srlawren — Mon, 16 Dec 2019 20:59:10 GMT

@southeypoint1 wrote:

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.

@southeypoint1 you're right, Public Mobile is a complete scam! Please let us know how you make out with the BBB and the RCMP. Keep us psoted.

Full-service Criminal Organization/Scam Telecommunications Company

southeypoint1 — Mon, 16 Dec 2019 22:11:30 GMT

Here is the response from the Store Manager at Canadian Tire regarding these vouchers three days laters showing as "invalid." I stand behind my claim that PM is a full-service criminal organization/scam telecommunications company.

Hello,

To speed up the process, I obtained out contact information for Blackhawk and contacted them personally. I talked to a couple of their representatives and they assured me that all four vouchers are activated. The only recommendation they had was to contact Public Mobile and find out why it is not working on their end. You mentioned that on the message boards they said it could be an activation issue. Have you got in touch with one of Public Mobile's employees to ask them to investigate the issue? Please let me know if you have any questions. We will keep the copies on file until the problem gets resolved.

Sincerely,

Re: Full-service Criminal Organization/Scam Telecommunications Company

ChuckYeah — Mon, 16 Dec 2019 22:14:51 GMT

Have you contacted @CS_Agent?

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Full-service Criminal Organization/Scam Telecommunications Company

hairbag1 — Mon, 16 Dec 2019 22:15:14 GMT

Click on the ? in lower right side of screen to start process of moderator assistance. Type "contact human"...then follow directions.

Re: Full-service Criminal Organization/Scam Telecommunications Company

geopublic — Mon, 16 Dec 2019 22:22:47 GMT

@southeypoint1 wrote:
Here is the response from the Store Manager at Canadian Tire regarding these vouchers three days laters showing as "invalid." I stand behind my claim that PM is a full-service criminal organization/scam telecommunications company.

Hello,

To speed up the process, I obtained out contact information for Blackhawk and contacted them personally. I talked to a couple of their representatives and they assured me that all four vouchers are activated. The only recommendation they had was to contact Public Mobile and find out why it is not working on their end. You mentioned that on the message boards they said it could be an activation issue. Have you got in touch with one of Public Mobile's employees to ask them to investigate the issue? Please let me know if you have any questions. We will keep the copies on file until the problem gets resolved.

Sincerely,

@southeypoint1 Submit a ticket with pics of your vouchers and they will sort it out.

Re: Criminal Organization Beware

stonechucker — Mon, 16 Dec 2019 22:27:26 GMT

I love a good come back like @srlawren @has posted.

Re: Criminal Organization Beware

Lowufo — Mon, 16 Dec 2019 22:35:00 GMT

@srlawren wrote:
@southeypoint1 wrote:

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.
@southeypoint1 you're right, Public Mobile is a complete scam! Please let us know how you make out with the BBB and the RCMP. Keep us psoted.

Re: Full-service Criminal Organization/Scam Telecommunications Company

PAULRANG18 — Mon, 16 Dec 2019 22:55:00 GMT

Contact a moderator for help with this issue. There seems to be no other way.

Re: Full-service Criminal Organization/Scam Telecommunications Company

DonForgo — Mon, 16 Dec 2019 23:07:20 GMT

sometimes, computers have errors,

sometimes, the person selling you the voucher could take it down and then use it for themselves,

sometimes, people short on funds will test random numbers and see if it'll work.

Take pictuers of your receipt for purchasing, and the voucher, and submit it to a moderator, they'll probably have to escalate it. accusing an organization that has tens of thousands of customers to steal your money, isn't going to help solve the issues.

If a telecom company want to steal money, there are easier ways, and bigger fishes to fry easier.

Re: Criminal Organization Beware

DonForgo — Mon, 16 Dec 2019 23:18:26 GMT

@srlawren wrote:
@southeypoint1 wrote:

Public Mobile is a full-service criminal organization. Beware. I am going to contact the Better Business Bureau and the RCMP.
@southeypoint1 you're right, Public Mobile is a complete scam! Please let us know how you make out with the BBB and the RCMP. Keep us psoted.

BBB actually works like a mafia, they'll shake down reputable companies for money to 'resolve' negative complaints.

It's a private company, it's not a government organization, it's there to make money.

topic Re: *Criminal Organization* *Beware* in Get Support

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Full-service Criminal Organization/Scam Telecommunications Company

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topic Re: Criminal Organization Beware in Get Support

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