topic Re: Chaninging phone number in Get Support

Chaninging phone number

CNP — Wed, 05 Jan 2022 15:02:37 GMT

I have been with PM for a month now and it's all good 🙂 I'm live in South AB and I have been using a 780 area code which is not the local area code. So I am going to change my number today to a local 403 area code. I have a question though. Will all of the txt messages on my phone disappear when I change numbers? This isn't critical.......just asking the question. Thanks.

Re: Chaninging phone number

Jb456 — Sun, 05 Apr 2020 05:54:21 GMT

Stay Safe!

Re: Chaninging phone number

CNP — Mon, 16 Dec 2019 16:44:13 GMT

My number was changed successfully. Thanks. Question though.........how long will it take for the new number to become active? I powered down and powered up followed by attempting to call the new phone number. The new number is not active, nor is the old number.

Re: Chaninging phone number

GR — Mon, 16 Dec 2019 16:59:57 GMT

@CNP its usually right away! Restart your phone again and then try making a call and receiving a call

Re: Chaninging phone number

CNP — Mon, 16 Dec 2019 17:34:42 GMT

huh. calling my number I get recording: "6UC1 - the number you have reached is not in service". Unable to receive or make phone calls.

Strangely enough I can send/receive txt msgs from/to my old number?

Re: Chaninging phone number

GR — Mon, 16 Dec 2019 17:41:09 GMT

@CNP click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get to submit ticket and the moderators will get back to you hopefully within a few hours. If it doesn't get to submit ticket keep asking to talk to a human.. Something must of went wrong on the number change cause when I did it it was instantly done

Re: Chaninging phone number

Nootka — Mon, 16 Dec 2019 20:44:03 GMT

I just signed up for service on Friday,

I changed my number today(there was a issue) it was easy,and instant

Re: Chaninging phone number

CNP — Mon, 16 Dec 2019 21:14:49 GMT

Do you have an iphone? What was the issue and how did you solve it. I am still unable to use my phone with the new number

Re: Chaninging phone number

Nootka — Mon, 16 Dec 2019 21:17:42 GMT

@CNP wrote:
Do you have an iphone? What was the issue and how did you solve it. I am still unable to use my phone with the new number

I only have an android

Re: Chaninging phone number

CNP — Tue, 17 Dec 2019 04:16:53 GMT

Problem solved!!!!!!!!!

Mods are awesome!!!!!!!!

Thank you and Mery Christmas!!!!!!!!!!!

Re: Chaninging phone number

Nezgar — Wed, 18 Dec 2019 03:25:27 GMT

@CNP wrote:
Problem solved!!!!!!!!!

Mods are awesome!!!!!!!!

Thank you and Mery Christmas!!!!!!!!!!!

Great! Curious if the mods gave any indication of what they had to do to resolve?

Re: Chaninging phone number

CNP — Wed, 18 Dec 2019 04:49:00 GMT

@Nezgar wrote:
@CNP wrote:
Problem solved!!!!!!!!!

Mods are awesome!!!!!!!!

Thank you and Mery Christmas!!!!!!!!!!!
Great! Curious if the mods gave any indication of what they had to do to resolve?

I am not aware of any actions they undertook...