topic Re: Setting Up & SIM card in Get Support

Setting Up & SIM card

Daisy123 — Wed, 05 Jan 2022 15:01:46 GMT

Wondering if I can use my old phone’s SIM card in my new phone? And can I keep my old cell phone number? Just trying to figure this out before cancelling my cell phone provider and switching to public mobile.

Re: Setting Up & SIM card

Triguy — Sat, 21 Mar 2020 18:57:33 GMT

You would need to purchase a PM sim but you can port your phone#. You would need to keep your other providers account active and submit a ticket.here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderators. I suggest using Port Request as the title of the message. PM is currently short staffed so it may take a little longer.

Re: Setting Up & SIM card

popping — Sat, 21 Mar 2020 18:49:23 GMT

@Daisy123 wrote:
Wondering if I can use my old phone’s SIM card in my new phone? And can I keep my old cell phone number? Just trying to figure this out before cancelling my cell phone provider and switching to public mobile.

1. You cannot use a SIM card which was activated before.

2. You can port your old number to PM.

Re: Setting Up & SIM card

gblackma — Sat, 21 Mar 2020 18:54:37 GMT

@Daisy123 you need to buy a new PM SIM ( Good deal, you can buy them online for $5 https://store.publicmobile.ca/cart ) and a unique email address for each PM account. You can port your number, unless it's Koodo prepaid, which requires Moderator ( customer service here) help to port. See article on what is needed to activate https://www.publicmobile.ca/en/on/get-help/articles/what-you-need-to-activate and to port https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number .

Please note, your account must be active to transfer/ port it over to PM.

Re: Setting Up & SIM card

dabr — Sat, 21 Mar 2020 19:04:32 GMT

@Daisy123 wrote:
Wondering if I can use my old phone’s SIM card in my new phone? And can I keep my old cell phone number? Just trying to figure this out before cancelling my cell phone provider and switching to public mobile.

@Daisy123 If you are asking if you can transfer your existing PM SIM (?) to a new phone and keep both your number and use the old SIM, then the answer is yes.

After re-reading your post, it looks like you want to port in from a different carrier to PM, then as mentioned earlier you will need a new PM SIM but can port in your old number to PM but will need moderators assistance to facilitate the port.

Re: Setting Up & SIM card

kselmak — Sat, 21 Mar 2020 20:26:57 GMT

@Daisy123

Please don't cancel your previous provider if you want to keep your number. Public mobile will do it for you when you transfer number over

Re: Setting Up & SIM card

kselmak — Sat, 21 Mar 2020 20:30:25 GMT

@Daisy123

You can now buy public mobile sim card for cheap, only $5

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=pd_ybh_a_7?_encoding=UTF8&psc=1&refRID=3GCQGTJYPAVHF3PX2QDN

Don't forget to use your friend's referral

Re: Setting Up & SIM card

geopublic — Sat, 21 Mar 2020 20:50:17 GMT

@Daisy123 be You need a new sim but can use your existing number. All the info to get started can be found here:

https://www.publicmobile.ca/en/bc/