topic Re: Text, Talk Roaming Add On in Get Support

Text, Talk Roaming Add On

PillowTalk — Wed, 05 Jan 2022 15:01:31 GMT

I had added the US text, talk, roaming to my plan last week before the government advise to avoid all unnecessary travel due to the coronovirus. We then decided to cancel our trip on March 12th. I received a text today that my package expires tomorrow. I did not realise that once you pay for this it is active on that day. With all the other carriers I have been on, it is only activated when you are in the US. Is there any way to have the money put back on my account as I did not travel to the US (as no text, talk or roaming was ever used) or have it on my plan to be used in the future?

Re: Text, Talk Roaming Add On

gblackma — Sat, 21 Mar 2020 13:40:54 GMT

@PillowTalk when did you buy the addon? PM is refunding US add ons purchased from March 13. See link. https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Public-Mobile-response-to-COVID-19/m-p/515367

Re: Text, Talk Roaming Add On

Triguy — Sat, 21 Mar 2020 13:39:20 GMT

PM was offering a credit but it had to be used.

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Public-Mobile-response-to-COVID-19/td-p/515367

You could try submitting a ticket by clicking on the question mark on the bottom right.

PM is short staffed so it may take longer for a response.

Re: Text, Talk Roaming Add On

Triguy — Sat, 21 Mar 2020 13:41:56 GMT

@gblackma According to eligibility it has to be used.

Eligible customers: Customers who have purchased and used any US Roaming Add-On from March 13 to April 30th, 2020. Note that usage of a US Roaming Add-On is mandatory

Re: Text, Talk Roaming Add On

PillowTalk — Sat, 21 Mar 2020 15:53:37 GMT

Thanks. I purchased my add on on March 11 so I may be screwed.

Re: Text, Talk Roaming Add On

gblackma — Sat, 21 Mar 2020 15:56:30 GMT

@PillowTalk contact the moderators and explain your situation. You may get a credit. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)