topic Re: Porting in Get Support

Porting

sabati — Wed, 05 Jan 2022 15:01:07 GMT

Hello I want to cancell my sim porting please because it dosnt work

Re: Porting

will13am — Fri, 13 Dec 2019 16:35:26 GMT

@sabati , you will need to reach out to the moderator team for this. If the number port failed, then there might not be a need to take any further action. Check with the moderators to confirm. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Porting

sabati — Fri, 13 Dec 2019 16:41:26 GMT

thank you for this answer i am waiting for them to work on the case i sent them a message i hope wont be too long thank yoou

Re: Porting

geopublic — Fri, 13 Dec 2019 16:45:28 GMT

@sabati Which provider are you porting from?

Re: Porting

sabati — Fri, 13 Dec 2019 19:08:54 GMT

Unsolved problem, Moderator asking questions like do i have relation with ANOTHER number, that i ignore,i just wanted to CANCEL the porting and i am getting no help on solving the issue thats crazy.

Re: Porting

cavemantoronto — Sat, 14 Dec 2019 07:04:45 GMT

@sabati wrote:
Unsolved problem, Moderator asking questions like do i have relation with ANOTHER number, that i ignore,i just wanted to CANCEL the porting and i am getting no help on solving the issue thats crazy.

They need to do that because you have to prove to the other carrier that it's your number. Give the moderartors the needed info and they can get porting done.