topic Re: Usage in Get Support

Usage

Rabbit58 — Wed, 05 Jan 2022 15:00:51 GMT

Just returned home and phone wasn’t in use for 2 months started using it and several calls to Ontario to number I don’t know is showing up I do not recognize this mumber

Re: Usage

gblackma — Fri, 20 Mar 2020 15:56:56 GMT

@Rabbit58 Is it a 4001 number? Then its your voicemail. Check it.

Re: Usage

hairbag1 — Fri, 20 Mar 2020 15:57:09 GMT

If it's important, they'll call back. Check to make sure they didn't leave a voicemail for you.

Re: Usage

Triguy — Fri, 20 Mar 2020 15:57:42 GMT

Did you check your voicemail for messages ?

Re: Usage

kselmak — Fri, 20 Mar 2020 15:59:22 GMT

All calls that you receive while phone is off will be forwarded to your voicemail and it will show up as outgoing call in your history. It will not be counted against your allowance though

Re: Usage

Rabbit58 — Fri, 20 Mar 2020 15:59:53 GMT

So the last 4 is that number I don’t think I set up voicemail so don’t remember number how do I retriev voicemail

Re: Usage

gblackma — Fri, 20 Mar 2020 16:04:29 GMT

@Rabbit58 here is an article on how to set up/ access your voicemail https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Re: Usage

Samaxe — Fri, 20 Mar 2020 17:09:47 GMT

Alternatively you can refer to this guide (https://www.telus.com/en/bc/support/article/set-up-mobile-voicemail) from Telus. Scroll down to the bottom and click on "TELUS Voicemail Quick Reference Guide" for detailed options. Since Telus is the parent company, same options apply to Public mobile as well.