topic Re: Account locked in Get Support

Account locked

Communityname1 — Tue, 04 Jan 2022 09:49:38 GMT

Hello folks how góes it. Thabks for the help earlier with the sim problem I mention earlier I purchased it for my daughter. Now we got a little problem.

We got her all set up with new number and selfserve. But now she's trying to log in and it's not expecting her password. Then she try recovering it it ended up locking her account. Any suggestion plz it perhaps coustmer service number plz and thanks in advance. Happy holidays

Re: Account locked

BeachNBeer — Fri, 24 Dec 2021 20:43:11 GMT

@Communityname1 Public Mobile has no customer service number. Everything is done online to keep cost low.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Account locked

JK8 — Fri, 24 Dec 2021 20:44:17 GMT

@Communityname1

Wait an hour and try the forgot password link again. Clear browser cache and go incognito.

If further help is needed contact a CSA.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: Account locked

Communityname1 — Fri, 24 Dec 2021 20:44:34 GMT

Thanks boss

Re: Account locked

esjliv — Fri, 24 Dec 2021 20:45:31 GMT

@Communityname1 wrote:
Hello folks how góes it. Thabks for the help earlier with the sim problem I mention earlier I purchased it for my daughter. Now we got a little problem.

We got her all set up with new number and selfserve. But now she's trying to log in and it's not expecting her password. Then she try recovering it it ended up locking her account. Any suggestion plz it perhaps coustmer service number plz and thanks in advance. Happy holidays

@Communityname1 - you may have locked up the account with too many failed attempts, just temporarily though.

Wait 15 minutes, then open a tab in incognito mode.

Then log into the Self Serve account. If the password is not working, go the Forgot your Password route, and reset it.

Re: Account locked

Communityname1 — Fri, 24 Dec 2021 20:49:28 GMT

Thank you kindly. Will try that

Re: Account locked

hTideGnow — Fri, 24 Dec 2021 21:04:38 GMT

Hi @Communityname1

Best way to use chatbot (https://publicmobile.ca/chatbot) for opening ticket with reset password, follow this:

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent