topic Re: Finally? in Get Support

Finally?

Leaving — Wed, 05 Jan 2022 15:00:45 GMT

I went through hell. Pardon my French.

I don't know if I can login again.

Will it log me out? I.e. time out?

I couldn't login. It wouldn't accept my password. I couldn't reset my password.

I couldn't fill out a ticket.

I tried logging in a zillion times and some random time I tried, it worked. Thus, I can post this. If it registered a password reset request, it shouldn't have let me?

Or is it a time thing? Will the password I tried not work soon?

So frustrating!!!! I just wanted to set up Autopay!! :-{

Re: Finally?

PAULRANG18 — Thu, 12 Dec 2019 22:48:35 GMT

Contact a moderator for any complicated issue by clicking question mark, bottom right, and follow instructions.

Re: Finally?

geopublic — Thu, 12 Dec 2019 22:49:29 GMT

@Leaving wrote:
I went through hell. Pardon my French.

I don't know if I can login again.

Will it log me out? I.e. time out?
I couldn't login. It wouldn't accept my password. I couldn't reset my password.

I couldn't fill out a ticket.

I tried logging in a zillion times and some random time I tried, it worked. Thus, I can post this. If it registered a password reset request, it shouldn't have let me?

@Leaving Your Community account and your selserve account are two different accounts.

Or is it a time thing? Will the password I tried not work soon?

No, It should continue to work.

So frustrating!!!! I just wanted to set up Autopay!! :-{

To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Re: Finally?

Ed404 — Thu, 12 Dec 2019 22:49:31 GMT

I think you can setup Autopay by dialing 611, I'm not sure.

Re: Finally?

Anonymous — Thu, 12 Dec 2019 22:50:55 GMT

@Leaving wrote:
I went through hell. Pardon my French.

I don't know if I can login again.

Will it log me out? I.e. time out?
I couldn't login. It wouldn't accept my password. I couldn't reset my password.

I couldn't fill out a ticket.

I tried logging in a zillion times and some random time I tried, it worked. Thus, I can post this. If it registered a password reset request, it shouldn't have let me?

Or is it a time thing? Will the password I tried not work soon?

So frustrating!!!! I just wanted to set up Autopay!! :-{

Are you possibly confusing logging in to the community with logging into your account? They're two separate log in credentials. They may very well be the same but they're technically separate.

Re: Finally?

geopublic — Thu, 12 Dec 2019 22:52:12 GMT

@Ed404 wrote:
I think you can setup Autopay by dialing 611, I'm not sure.

@Ed404 You can only enable/disable AutoPay via 611, you still need a CC to be added during activation or via selfserve.

Re: Finally?

Ed404 — Thu, 12 Dec 2019 22:51:57 GMT

@Leaving Do you have a credit card on file?

Re: Finally?

Leaving — Thu, 12 Dec 2019 22:53:54 GMT

I added autopay. So PM will try to take $38 ($40 plan) from my loadable CC on the due date?

Is that how it works?

Re: Finally?

Leaving — Thu, 12 Dec 2019 22:54:15 GMT

@Ed404 wrote:
@Leaving Do you have a credit card on file?

I do now.

Re: Finally?

Anonymous — Thu, 12 Dec 2019 22:57:11 GMT

@Leaving wrote:
I added autopay. So PM will try to take $38 ($40 plan) from my loadable CC on the due date?

Is that how it works?

Not sure what you mean by loadable but yes. The date on your account is the date of the new term. So 12:01am of that date and overnight it will take your money if you don't have sufficient Available Funds.

Re: Finally?

Ed404 — Thu, 12 Dec 2019 22:57:20 GMT

@Leaving wrote:
I added autopay. So PM will try to take $38 ($40 plan) from my loadable CC on the due date?

Is that how it works?

Yep. Now you don't need to worry about it.

Re: Finally?

geopublic — Thu, 12 Dec 2019 22:57:35 GMT

@Leaving wrote:
I added autopay. So PM will try to take $38 ($40 plan) from my loadable CC on the due date?

Is that how it works?

@Leaving Yes, but just to be safe try making a one time manual payment a couple of days before your renewal to make sure there are no issues with your cc and the problematic PM AutoPay system.

Re: Finally?

Ed404 — Thu, 12 Dec 2019 22:58:20 GMT

@geopublic wrote:
@Leaving Yes, but just to be safe try making a one time manual payment a couple of days before your renewal to make sure there are no issues with your cc and the problematic PM AutoPay system.

Doesn't this defeat the point of Autopay?

Re: Finally?

Anonymous — Thu, 12 Dec 2019 22:59:12 GMT

Hilarious. Two opposing comments. And both are right!

Re: Finally?

geopublic — Thu, 12 Dec 2019 22:59:27 GMT

@Ed404 wrote:
@geopublic wrote:
@Leaving Yes, but just to be safe try making a one time manual payment a couple of days before your renewal to make sure there are no issues with your cc and the problematic PM AutoPay system.
Doesn't this defeat the point of Autopay?

Better safe than sorry!!

Re: Finally?

Ed404 — Thu, 12 Dec 2019 23:01:22 GMT

@geopublic wrote:
Better safe than sorry!!

So if it fails to take money your phone doesn't work, but you can dial 611 and make the payment as the credit card is on file, correct?

Re: Finally?

geopublic — Thu, 12 Dec 2019 23:04:56 GMT

@Ed404 wrote:
@geopublic wrote:
Better safe than sorry!!
So if it fails to take money your phone doesn't work, but you can dial 611 and make the payment as the credit card is on file, correct?

No when AP fails your account gets suspended then the fun begins.... I enable AP just for the reward, I don't rely on it.

Re: Finally?

Anonymous — Thu, 12 Dec 2019 23:05:01 GMT

@Ed404 wrote:
@geopublic wrote:
Better safe than sorry!!
So if it fails to take money your phone doesn't work, but you can dial 611 and make the payment as the credit card is on file, correct?

Correct.

There are two schools of thought at work here. Many thousands of customers are merrily living their lives with autopay working perfectly for years on end.

Others not so merrily. So the defensive thing for them to do is to keep their Available Funds up manually so that the payment card doesn't get hit automatically.

It's hit and miss. Thus you're both right.

Re: Finally?

Leaving — Fri, 13 Dec 2019 01:12:40 GMT

@Anonymous wrote:
@Ed404 wrote:
@geopublic wrote:
Better safe than sorry!!
So if it fails to take money your phone doesn't work, but you can dial 611 and make the payment as the credit card is on file, correct?
Correct.
There are two schools of thought at work here. Many thousands of customers are merrily living their lives with autopay working perfectly for years on end.
Others not so merrily. So the defensive thing for them to do is to keep their Available Funds up manually so that the payment card doesn't get hit automatically.
It's hit and miss. Thus you're both right.

No. With all due respect, I agree with the guy who asked, "doesn't that defeat the purpose of Autopay?"

PM has my credit card number. That's the payment method they want. They send emails encouraging you to sign up for it.

I will have $38 on my CC before the due date. If I have problems, I will sign up with someone else. Why would I make a manual payment when they are going to access my card for funds on the due date - or does a manual payment cancel the autopay system for that month? It's confusing.

Re: Finally?

Leaving — Fri, 13 Dec 2019 01:44:23 GMT

I thought the autopay avoided the tax.

It doesn't, huh?

I am using a KOHO reloadable credit card. So, I have to use my bank account and 'transfer funds' to the CC.

If I use the $40 plan, taxes make my payment $45.20. I know this from (Ontario Sales Tax aka HST) online sales tax calculators and that's what the cost came to when I was getting the voucher.

I signed up for Autopay today. Is the $2 discount going to be applied on this upcoming due date?

I would need to add $43.20 on the CC?

Or should it be $45.20 and $43.20 the next time? It's confusing.