topic Re: Data not used in Get Support

Data not used

Minniepin — Wed, 05 Jan 2022 15:00:30 GMT

I just added money to my account so I can add some data. I added today’s I wanted n then shortly after I got a message saying I used 75% of my data. I did not use it yet.

Re: Data not used

RobertQc — Fri, 20 Mar 2020 06:15:33 GMT

You have to do more than just add money, you need to use that money to buy a data add-on if you want data.

Getting more data is a 2 step process. Step 1 add money. Step 2 choose and use those funds added to buy the add-on. Please see this link https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Kudos to @srlawren

Re: Data not used

popping — Fri, 20 Mar 2020 06:15:01 GMT

@Minniepin

IIRC, the 75% and 95% data usage applies to the plan data only. There is no warning for the add-on data.

Which plan do you have?

Re: Data not used

gblackma — Fri, 20 Mar 2020 07:46:19 GMT

@Minniepin, what do you mean by I added today? How many data add ons have you added? If you find yourself adding more than one, its better to immediately switch up to the $50 plan with the 8.5 gigs of data if on autopay. You can always switch back after.