topic Re: Not able to receive text messages from Rogers customers in Get Support

Re: Not able to receive text messages from Rogers customers

dlkirchin — Wed, 05 Jan 2022 15:00:27 GMT

I'm tagging the @CS_Agent so they can see this is becoming a real issue for users.

In the meantime, I'm using Whats App without any issues! So, I recommend that. However, some of my contacts refuse to use Whats App (dont even ask, no clue why), so I really hope PM can fix this issue.

Re: Not able to receive text messages from Rogers customers

Hissae2 — Fri, 20 Mar 2020 05:04:55 GMT

Same problem. Unable to receive texts from anyone on Rogers all day. Just started today (Thursday). Restarting phone did not help.

Re: Not able to receive text messages from Rogers customers

computergeek541 — Fri, 20 Mar 2020 06:13:06 GMT

@dlkirchin wrote:
However, some of my contacts refuse to use Whats App (dont even ask, no clue why), so I really hope PM can fix this issue.

privacy concerns, it's not universal, have to install an app, don't trust facebook, uses data

There are many reasons, but the key one is that people don't want to use another service unecessarily when text messaging is already inclueded in the Public Mobile service.

Re: Not able to receive text messages from Rogers customers

gblackma — Fri, 20 Mar 2020 07:36:24 GMT

@dlkirchin , @Hissae2 another option would be to add a voip app such as TextNow and use it over WiFi (or data) to make/ receive/ send calls and texts for free.

This also allows you to call home if in the US or Mexico and also to check your voicemail from your own phone without using minutes.

Re: Not able to receive text messages from Rogers customers

chillpills — Fri, 20 Mar 2020 13:14:17 GMT

@dlkirchin any luck? I got all my messages flooding in overnight from yesterday but I am not getting anything that people sent this morning! Does not seem like it has resolved yet. @CS_Agent please look into this!

Re: Not able to receive text messages from Rogers customers

chillpills — Fri, 20 Mar 2020 14:52:09 GMT

@dlkirchin @gblackma @Hissae2 Update: So I called Rogers since my dad is with them and it seems like it is a problem with Rogers outgoing texts to Telus carriers. They are aware of the issue and are working to resolve it apparently. The tech said it could take anywhere around 3-4 days to resolve.