topic Re: No Data in Get Support

No Data

Simoneabolarind — Wed, 05 Jan 2022 15:00:16 GMT

I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now. I have to wait till next week to get data.

Re: No Data

hairbag1 — Thu, 19 Mar 2020 23:59:43 GMT

When you reach your limit..the data will stop. You received a couple of warnings you were about to limit out.

You can buy a data add-on for $30 / 1 GB.

Renew your plan early but you'll lose whatever balance talk/text/data you currently have.

Re: No Data

geopublic — Fri, 20 Mar 2020 00:01:56 GMT

@Simoneabolarind At this point your options are:

1. Renew your current plan early by submitting a ticket to PM.

2. Do an immediate plan change by accessing your online selfserve account.

3. Purchase a data add-on.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: No Data

gblackma — Fri, 20 Mar 2020 00:04:04 GMT

@Simoneabolarind PM does not throttle data. The only warnings you will get are the 75 and 95% 611 text messages. The only options that you have now are to wait, buy the either the expensive $30 1 gig data addon, or the 250mb $10 one or to renew your plan early. Renewing your plan loses you the remaining time on your old cycle, and immediately charges you for the new one. Your new 30 day cycle starts upon renewal.

Re: No Data

CannonFodder — Fri, 20 Mar 2020 00:44:02 GMT

@Simoneabolarind wrote:
I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now. I have to wait till next week to get data.

While I sympathize.... somewhat..... why are you taking the stance that it's up to your service provider to "babysit" your data usage habits?

That, and did PM actually tell you that you "went over" your data, rather than warning you at 75% usage, and then again at 95% usage, and when you got to the limit, simply cut you off?

If it was as mentioned above, your usage habits, after being warned, are up to you to babysit, and isn't PM's responsibility.

Re: No Data

LurganIeUk — Fri, 20 Mar 2020 00:56:29 GMT

@CannonFodder

I agree 199.9%

Turn data on only when you want to use it. I have a hard time using my 250mb🤓🤓

If that doesn’t work Google your phone type and find how to reduce data usage. Like APP updates on wifi only and restrict what apps can be used.

Monitor what apps are using a lot of data and take steps to reduce.

And lastly reset your data usage meter on your phone and do some self monitoring.

Re: No Data

popping — Fri, 20 Mar 2020 00:57:25 GMT

@Simoneabolarind

You should have receive two text messages to warn you about 75% and 95% data usage.

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is up to 2 days. If your next renewal date is 2 days away, you may just on data diet for a few days until after renewal. Since you have 2 weeks to renewal, this option is foe you.
3. You can buy data add-ons $30 1GB data or $10 200MB data. Expensive option

Re: No Data

helenhelen — Fri, 20 Mar 2020 01:21:24 GMT

Are you being charged any overage charges? If so, you can successfully file a complaint and have it reversed through the CRTC, due to the Wireless Code:
https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

Re: No Data

Simoneabolarind — Sat, 21 Mar 2020 14:59:58 GMT

Ok Thank you

Re: No Data

Simoneabolarind — Sat, 21 Mar 2020 15:00:43 GMT

They should look into that.

Re: No Data

dabr — Sat, 21 Mar 2020 18:09:44 GMT

@helenhelen wrote:
Are you being charged any overage charges? If so, you can successfully file a complaint and have it reversed through the CRTC, due to the Wireless Code:
https://crtc.gc.ca/eng/phone/mobile/codesimpl.htm

@helenhelen PM is prepaid and there is no way to be charged overage here. OP (and the rest of us) will only get to use what has already been paid for in our plans or add-ons.