topic Re: How to reactivate a phone number in Get Support

How to reactivate a phone number

Halkese — Wed, 05 Jan 2022 15:00:11 GMT

Anybody have any insight on how to reactivate a number that was deactivated yesterday?

Here's the details. My phone number (been the same for 15 years) has been active with public mobile for approx. the last year. I made the switch to rogers, for the infinite data, yesterday. Just a moment before i did so (litterally in the parking lot at rogers), i ported my wifes phone number from fido to my public mobile account (way better price than fido and wanted to retain my rewards), which deactivated my phone number and made it impossible for rogers to retrieve to port over. Now my number is lost in transition and, without a direct customer service contact to public mobile, i fear ive lost it. Any help is appreciated, thanks!

Re: How to reactivate a phone number

Triguy — Wed, 11 Dec 2019 14:15:19 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: How to reactivate a phone number

Dunkman — Wed, 11 Dec 2019 14:33:31 GMT

@Halkese

What you wanted to do with your accounts is not possible. Ie. porting your old number out and keeping your PM account.

When you ported your wife's number to your PM account, your PM phone number is lost. Which company did you select the original number? Usually, the number goes back to the original issuing mobile carrier.

You could try contact moderator to help, but not sure whether moderator can help in this situation. Or you could try contact Telus porting team, who sometimes can help with porting issues....

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: How to reactivate a phone number

ShawnC13 — Wed, 11 Dec 2019 14:57:56 GMT

@Halkese wrote:
Anybody have any insight on how to reactivate a number that was deactivated yesterday?

Here's the details. My phone number (been the same for 15 years) has been active with public mobile for approx. the last year. I made the switch to rogers, for the infinite data, yesterday. Just a moment before i did so (litterally in the parking lot at rogers), i ported my wifes phone number from fido to my public mobile account (way better price than fido and wanted to retain my rewards), which deactivated my phone number and made it impossible for rogers to retrieve to port over. Now my number is lost in transition and, without a direct customer service contact to public mobile, i fear ive lost it. Any help is appreciated, thanks!

I don't think this will be a PM issue. When you ported in a new number to your account it releases your previous number. In this case as it was a number you have had for a long time it will get released to the ORIGINIAL issuer. What provider did you get this number from first? PM might be able to look into this na dhopefully it is in a pool that they can access but it wasn't their number in the first place.

Re: How to reactivate a phone number

ChuckYeah — Wed, 11 Dec 2019 14:59:50 GMT

Yes as @Dunkman mentioned, when you ported your number out, your account should have been closed. If you want to put your wife on PM it is still an option if the number was not lost. See moderator or even Koodo phone call to cancel

Then set up a new account with a temporary number and ask moderator to port it to that account or even it may be made available to you to port it again yourself. Good luck.