topic Re: Data Speeds in Get Support

Data Speeds

ijeung — Wed, 05 Jan 2022 15:00:05 GMT

Hello,

Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website.

Thanks!

Re: Data Speeds

hairbag1 — Thu, 19 Mar 2020 21:27:28 GMT

Which plan have you subscribed to and when ?

Click My Account / Plan Details

Re: Data Speeds

gblackma — Thu, 19 Mar 2020 21:28:38 GMT

@ijeung PM's speeds are 4g LTE throttled to 3 mbps And 3g unthrottled max between 21 mbps and 42 mbps depending on the 3g band connected to.

Re: Data Speeds

geopublic — Thu, 19 Mar 2020 21:41:24 GMT

@ijeung wrote:
Hello,

Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website.

Thanks!

@ijeung When you access your selfserve on the first page under the My Data and Add-ons section it will show your current data info. If it does not say 3G then your speed is LTE.

Re: Data Speeds

ijeung — Thu, 19 Mar 2020 21:46:57 GMT

Looks like I'm on LTE. Probably have had this plan for a couple years now...

Re: Data Speeds

geopublic — Thu, 19 Mar 2020 23:32:43 GMT

@ijeung wrote:
Looks like I'm on LTE. Probably have had this plan for a couple years now...

@ijeung Yes, you are on LTE full speed.

Re: Data Speeds

helenhelen — Fri, 20 Mar 2020 01:24:48 GMT

When did Public Mobile remove access to the 4G LTE plan? :catsad:

Re: Data Speeds

Luddite — Sun, 29 Mar 2020 20:55:50 GMT

@helenhelen wrote:
When did Public Mobile remove access to the 4G LTE plan? :catsad:

@helenhelen Fall 2017. Longer than I first thought before checking: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Share-Your-3G-Real-World-Experience/m-p/174974/highlight/true#M19036