topic Re: Not receiving texts since last night. in Get Support

Not receiving texts since last night.

Hengy — Wed, 05 Jan 2022 14:59:52 GMT

Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default SMS app. I've restarted my phone.

Can anyone help? Thanks!

Re: Not receiving texts since last night.

kselmak — Thu, 19 Mar 2020 15:36:11 GMT

Can you temporarily switch to the native messenger and set if it would work.

Are you on dnd mode? Can you receive calls?

Re: Not receiving texts since last night.

killerofmusic — Thu, 19 Mar 2020 16:01:58 GMT

Try shutting down the phone, removing the sim card and restarting it. Then wait a few minutes and shut it down and insert sim. This will hard reboot it. Try this out.

Re: Not receiving texts since last night.

will13am — Sun, 29 Mar 2020 20:34:35 GMT

@Hengy , if your self troubleshooting does not identify any problems, it might be worthwhile asking the moderator team to perform an account reset. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[Today's solution highlighted ....... Luddite]

Re: Not receiving texts since last night.

JoyLuck — Thu, 19 Mar 2020 16:07:43 GMT

Was there an update to the Textra app. Uninstall the app for now and see if it works.

Re: Not receiving texts since last night.

Hengy — Thu, 19 Mar 2020 16:13:34 GMT

Thanks for the suggestions.

I switched to the Google messaging app. No luck.

I can receive calls.

In the middle of troubleshooting, I got a text that was sent to me around 730 this morning - about 4.5 hours after it was sent.

I do remember texts coming a bit slowly and in bunches yesterday.

I will try the sim card reboot, then try a mod if that doesn't work.

Thanks, Matt

Re: Not receiving texts since last night.

gblackma — Thu, 19 Mar 2020 16:17:15 GMT

@Hengy You can also add a voip app such as TextNow and use it over WiFi to receive and send texts while the problem is resolved.

Re: Not receiving texts since last night.

Staliger — Thu, 19 Mar 2020 18:01:00 GMT

@Hengy If nothing helped so far, you can ask moderators for help by sending a message (they can reboot your account from their end, and it can fix your issue): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving texts since last night.

Hengy — Thu, 19 Mar 2020 18:03:24 GMT

I have contacted moderators, but still waiting for them to respond.

Re: Not receiving texts since last night.

Lukedurward — Thu, 19 Mar 2020 18:17:20 GMT

I'm having the exact same problem.

Re: Not receiving texts since last night.

smiley3 — Thu, 19 Mar 2020 19:08:30 GMT

Maybe no one is texting you.

Re: Not receiving texts since last night.

Hengy — Thu, 19 Mar 2020 19:34:09 GMT

Ha! I assure you someone is texting me.

Just got off the phone with PM tech support (incredibly nice person, btw), and it turns out it's Rogers fault (outgoing server problem). The people I were expecting texts from all are on Rogers. The tech said she could see the texts that were supposed to be delivered.

Case closed!

Re: Not receiving texts since last night.

geopublic — Thu, 19 Mar 2020 19:40:05 GMT

@Hengy wrote:
Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default SMS app. I've restarted my phone.

Can anyone help? Thanks!

@Hengy Make sure your are not blocking them in your settings. Also go into the App and clear the cache, restart your phone to see if makes a difference.

Re: Not receiving texts since last night.

Dolphin1 — Thu, 19 Mar 2020 19:52:22 GMT

I've been having the same issue but only from the Rogers network. The texts sent by those on other providers is fine. Hope this gets fixed soon. @Hengy

Re: Not receiving texts since last night.

Dolphin1 — Thu, 19 Mar 2020 20:15:17 GMT

https://istheservicedowncanada.com/status/rogers

Someone just posted this @Hengy

Re: Not receiving texts since last night.

iceman_ca — Fri, 20 Mar 2020 13:31:51 GMT

I am having the same issue here. Simon the bot is absolutely no help. Just completly screwed things up