topic Error message when calling in Get Support

Error message when calling

RyanLuke — Wed, 05 Jan 2022 14:59:22 GMT

Hi,

I have been with PM for over a year now with no issues. Now for some reason, every time I make a call I get an error message : "2 UV 1 (something like this) all circuits are buy". I have been receiving this message more than 2 days now - what do I need to do to fix this?

Re: Error message when calling

gblackma — Wed, 18 Mar 2020 20:53:29 GMT

@RyanLuke nothing its a capacity problem. Try your call again.

Re: Error message when calling

dabr — Wed, 18 Mar 2020 20:55:07 GMT

@RyanLuke I believe it's probably connected to the lines being overwhelmed with everyone calling friends/relatives because of the current virus pandemic. I've heard that message a couple of days ago too. But usually if you try again your call should go through.

Re: Error message when calling

Triguy — Wed, 18 Mar 2020 21:02:49 GMT

The message "all circuits are busy" on a phone means that all available connections in that phone network are being used. A given network has a limited number of switches used to place calls, and when this number is exceeded, additional calls can only go through once others complete.

Typically, all circuits are only full during emergencies when an abnormally large number of people in the same area try to make calls simultaneously. Phone companies try to maintain more circuits than registered phones to prevent circuit traffic, however sometimes they still become overloaded. When receiving this message when making a call, wait briefly, then retry the call.

Re: Error message when calling

smiley3 — Wed, 18 Mar 2020 21:04:26 GMT

You can't really do anything besides trying to call again. Too many people making calls at once, all of PM's circuits were busy.