topic How to talk to public mobile customer service person in Get Support

My service is not good working

Fazal77 — Wed, 05 Jan 2022 14:59:13 GMT

Hello my service is not working!

Re: My service is not good working

JoyLuck — Wed, 18 Mar 2020 19:01:10 GMT

Is this a new activation? If so is the phone unlocked?

Service not working

Fazal77 — Wed, 18 Mar 2020 19:03:02 GMT

My service is not working!

my account was deactivated and then I added money to my account and it’s still not working!

please help

Re: Service not working

JoyLuck — Wed, 18 Mar 2020 19:07:15 GMT

If it's been 90 days or less then yes you can reactivate your account. If it's been greater than 90 days since your last plan renewal then you will need a new account, new sim and a new email to sign up again.

Re: Service not working

geopublic — Wed, 18 Mar 2020 19:08:38 GMT

"My service is not working!

my account was deactivated and then I added money to my account and it’s still not working!

please help"

@Fazal77 When you made payment did you click on the Reactivate button (selfserve website)? If yes, then try the lost stolen trick. If that doesn't get it going then try adding another $1 to your funds.

Re: My service is not good working

gblackma — Wed, 18 Mar 2020 19:09:17 GMT

Try restarting your phone, turn it off wait 30 seconds and restart it @Fazal77 . We need more information did you port your number? If you did from which provider? Thanks

Re: Service not working

Triguy — Wed, 18 Mar 2020 19:10:38 GMT

When you log into you account - what is the status ? Try rebooting your phone.

Re: Service not working

Fazal77 — Wed, 18 Mar 2020 19:11:56 GMT

Thanks, it’s be less than 90 days

Re: Service not working

gblackma — Wed, 18 Mar 2020 19:17:58 GMT

Got reactivate a suspended account, follow these steps:
1. Deposit funds if there is no automatic payment credit card. If there is, skip step 1. Just use step 2
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button. Thank you.
Via 611
You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card
3. press 1 amount due.

In both cases restart your phone. If this doesnt work, use the one time payment option to apply the cost of your plan and contact a moderator and ask them to apply the payment. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Re: Service not working

Fazal77 — Wed, 18 Mar 2020 19:22:14 GMT

already done that

How to talk to public mobile customer service person

Fazal77 — Wed, 18 Mar 2020 19:26:11 GMT

I need help, my account was suspended and then I reactivated but it’s still not working

Re: Service not working

gblackma — Wed, 18 Mar 2020 19:26:50 GMT

So you applied payment @Fazal77 and its still not working right? Try the lost stolen trick. Log into your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone

Re: How to talk to public mobile customer service person

geopublic — Wed, 18 Mar 2020 19:27:16 GMT

@Fazal77

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: How to talk to public mobile customer service person

CannonFodder — Wed, 18 Mar 2020 19:28:57 GMT

@Fazal77 Contact the Moderator team, either by going here https://www.publicmobile.ca/en/bc/get-help and clicking on the "Chat with SIMon" button, or message the Mod team here, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to talk to public mobile customer service person

Staliger — Wed, 18 Mar 2020 19:32:23 GMT

@Fazal77 click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to talk to public mobile customer service person

kselmak — Wed, 18 Mar 2020 19:33:24 GMT

Hi @Fazal77

Did you restart your phone?

If that doesn't help, try adding one more dollar then restart.

If that didn't work please contact moderators https://publicmobile.ca.ada.support/chat/

Re: Service not working

gblackma — Wed, 18 Mar 2020 19:35:03 GMT

@computergeek541 , Oracle's please combine threads

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-talk-to-public-mobile-customer-service-person/m-p/514989

And https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/My-service-is-not-good-working/m-p/514969

They are all about the same problem.

Re: How to talk to public mobile customer service person

popping — Wed, 18 Mar 2020 19:36:59 GMT

@Fazal77

After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

Re: How to talk to public mobile customer service person

gblackma — Wed, 18 Mar 2020 19:37:11 GMT

@Fazal77 Did you try the Lost/stolen trick that I gave you in the other thread on this subject? Thanks.

Re: How to talk to public mobile customer service person

CannonFodder — Wed, 18 Mar 2020 19:37:30 GMT

@kselmak The OP already has two other threads, that I've seen, about this topic, and has already been told to try the restart, reactivate, lost/stolen, etc., etc., so since the request to talk to the Mods has come up, I suppose we have to assume all that stuff has been tried, and none of it worked.