topic Re: Porting from PC Mobile to PM? in Get Support

Porting from PC Mobile to PM?

gfawley — Wed, 05 Jan 2022 14:59:08 GMT

I understand that when wanting to port my number from PC Mobile to PM that I first have to activate my PM SIM card with a new number, then request my PCM number be ported over. How long does this take?

Re: Porting from PC Mobile to PM?

computergeek541 — Wed, 18 Mar 2020 18:31:22 GMT

The actual porting should be complete within 2.5 hours. However, the wait for a moderator to start the process needs to be taken into account. A moderator could respond to you in a few minutes, or it might take a day or two.

Re: Porting from PC Mobile to PM?

gblackma — Wed, 18 Mar 2020 18:48:18 GMT

@gfawley when you are ready to port, to contact a moderato, click on the green questionmark in the white circle at the bottom right of your screen. Type "Port Request " and follow the prompts to get to one. Here is a list of the requirements to port https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015/highlight/true#M40857

Re: Porting from PC Mobile to PM?

JoyLuck — Wed, 18 Mar 2020 18:43:09 GMT

Can OP bypass the moderator by porting at activation as outlined in the Announcements.

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

Re: Porting from PC Mobile to PM?

Triguy — Wed, 18 Mar 2020 18:46:47 GMT

You will need to submit a ticket to get a moderator to assist with the port. Also you need to keep your PC mobile account opening during porting.

You would need moderator assistance. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"