topic Re: 2UV2 All Circuits Are Busy in Get Support

2UV2 All Circuits Are Busy

croftrandle — Wed, 05 Jan 2022 14:59:06 GMT

I am getting a "2UV2 All Circuits Are Busy" message when calling a toll free number in Kelowna, BC. I can make local (Campbell River, BC) calls and just called a LD number and both went through fine so I know it is not my phone. Just putting it out there, I suspect it will clear up.

Re: 2UV2 All Circuits Are Busy

Jb456 — Wed, 18 Mar 2020 17:29:47 GMT

Happening last few days, just hang up and try again, eventually it will go through.

At least many are following the social distancing 😁

Re: 2UV2 All Circuits Are Busy

hairbag1 — Wed, 18 Mar 2020 17:31:47 GMT

Phone lines / towers are light up with everyone calling relatives due to COVID-19.

Re: 2UV2 All Circuits Are Busy

Staliger — Wed, 18 Mar 2020 17:32:25 GMT

@croftrandle Yeah, faced this yesterday. Was fixed itself after several mins.

Re: 2UV2 All Circuits Are Busy

gblackma — Wed, 18 Mar 2020 18:38:29 GMT

@croftrandle It's a combination of the ongoing maintenance and an uptick in usage since almost everyone is now home with nothing to do.

Re: 2UV2 All Circuits Are Busy

sheytoon — Wed, 18 Mar 2020 20:21:36 GMT

@gblackma it's a capacity issue, nothing to do with maintenance.

Re: 2UV2 All Circuits Are Busy

at416 — Thu, 19 Mar 2020 21:04:09 GMT

This is happening with all carriers (including landline).

Congestion in the toll free number routing is the culprit.

Just have to wait it out and keep trying.

Re: 2UV2 All Circuits Are Busy

AE_Collector — Fri, 20 Mar 2020 04:57:16 GMT

All three are struggling with traffic to some extent. Apparently handing off to other carriers is creating the most congestion problems as compared to calls handled within a single carriers network. They all say they are doing what they can to lessen the problems but traffic is up between 20-60%.

AE_Collector

Re: 2UV2 All Circuits Are Busy

Mreekster — Fri, 20 Mar 2020 19:53:15 GMT

Give us wifi calling like the other Telus brands. it is a safety issue
http://vancouversun.com/news/telus-mobilitys-network-struggling-with-jump-in-b-c-cellphone-use

Re: 2UV2 All Circuits Are Busy

pd154 — Fri, 20 Mar 2020 22:33:31 GMT

I've never had it on home (Shaw) phone. But have it every second time I try to use my phone in S. Surrey and S.Langley area. ( Other spots also). Obviously oversold for the amount of circuit infrastructure available. Good thing we don't have an actual emergency like earthquake.

Re: 2UV2 All Circuits Are Busy

pd154 — Fri, 20 Mar 2020 22:34:14 GMT

What happens when we have an emergency?

Re: 2UV2 All Circuits Are Busy

pd154 — Fri, 20 Mar 2020 22:35:19 GMT

Imagine what traffic would be in a real emergency? What happens then?

Re: 2UV2 All Circuits Are Busy

AE_Collector — Fri, 20 Mar 2020 22:42:39 GMT

Circuit overload. No telephone network has ever been built that is capable of letting 100% of users be on the voice network at the same time. 8 to 10% of customers originating calls at once was pretty typical in the latter half of the last century. I’m not sure that those numbers have increased at all because voice traffic overall is likely dropping.

AE_Collector

Re: 2UV2 All Circuits Are Busy

pd154 — Sat, 21 Mar 2020 19:32:05 GMT

Yes, I don't think anyone is thinking it is anything but overloaded circuits. I am saying that in a situation where there is a bit more than usual traffic it is overloaded, when there is an emergency situation, nothing will work.