topic Payment in Get Support

Payment

SheaHennessy — Wed, 05 Jan 2022 14:58:10 GMT

I am not able to reactivate my phone with the payment voucher. I need help.

Re: Payment

NDesai — Sat, 07 Dec 2019 17:50:09 GMT

@SheaHennessy Did you try redeeming by calling 611? Where did you purchase the voucher from? Sometimes vouchers purchased from retail stores require about a day wait time.

Re: Payment

ChuckYeah — Sat, 07 Dec 2019 17:53:05 GMT

More info may be necessary; however, 611 as @NDesai says may allow you to add your voucher. Depending on where you purchased it, it may take time for the vendor to activate it. Sometimes even overnight.

Re: Payment

totalUser — Sat, 07 Dec 2019 17:55:26 GMT

Are you trying to do it through self-serve or 611? Where did you get the vouchers?

Re: Payment

popping — Sat, 07 Dec 2019 18:45:08 GMT

@SheaHennessy

There may be a waiting before adding topup voucher to your account.

If you already added voucher to your account using your self-serve online account, you need to click on the reactivate button on your overview page after login in order to your account going again.