topic Re: Phone service not working in Get Support

Re: Phone service not working

brentina74 — Wed, 05 Jan 2022 14:58:10 GMT

I got my SIM card from public mobile and lost it so I got another SIM card from public mobile insert in my phone and it says no service and locked

How can I get my SIM card to work and unlocked the same cell phone

Please help

Re: Phone service not working

gblackma — Tue, 17 Mar 2020 01:27:18 GMT

@brentina74 Did you change the SIM from within your self service account? And you need to take your phone off of lost/ stolen if you enabled it.

Re: Phone service not working

brentina74 — Tue, 17 Mar 2020 01:40:49 GMT

I changed the SIM card number on self and I never report it stolen or lost

Re: Phone service not working

gblackma — Tue, 17 Mar 2020 02:25:32 GMT

Sorry, I missed this post, @brentina74 If you scroll up, I gave some tips to try up above to kick start service. Try them, and as a last resort, contact the moderators as mentioned.

Re: Phone service not working

brentina74 — Tue, 17 Mar 2020 17:49:37 GMT

I did everything and my sim card is locked

Re: Phone service not working

computergeek541 — Wed, 18 Mar 2020 02:48:06 GMT

@brentina74 wrote:
I did everything and my sim card is locked

What does the exact on-screen message say?