topic Re: messages in Get Support

messages

Pierreroy1944 — Wed, 05 Jan 2022 14:57:59 GMT

I can receive text messages but can not send

Re: messages

Jb456 — Mon, 16 Mar 2020 23:31:52 GMT

More details please.

What kind of phone do you have?

Did you just port your number from another provider?

If yes, how long ago?

What works and what does not?

Calls in out?

Text in and out?

Data?

What plan are you on?

When you say you can't send a text..are you talking about a normal sms or are you by chance talking about a MMS picture text?

Re: messages

gblackma — Mon, 16 Mar 2020 23:31:36 GMT

@Pierreroy1944 how long ago did you port your number? A cell number can take up to 3 hours and a landline 2.5 days to complete. If Its been longer than that, your port may be stuck. Contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). If you do not have an account, contact them directly using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: messages

kselmak — Mon, 16 Mar 2020 23:35:13 GMT

Hi @Pierreroy1944

What happen when you try?

Which app are you using and on which phone?

Thanks

Re: messages

geopublic — Tue, 17 Mar 2020 00:13:19 GMT

@Pierreroy1944 If you have an iPhone make sure SMS and MMS are turned on.

Re: messages

computergeek541 — Tue, 17 Mar 2020 03:40:40 GMT

@gblackma wrote:
@Pierreroy1944 how long ago did you port your number? A cell number can take up to 3 hours and a landline 2.5 days to complete.

@Jb456 @gblackma

Porting has no no relation to the inability to send outgoing text messages. Even if a port has failed, outgoing text messaging would still work.

Re: messages

darlicious — Tue, 17 Mar 2020 11:30:24 GMT

@Pierreroy1944 Turn airplane mode on. Wait 5 min. Turn airplane mode off. Try sending/receiving text messages.