topic Port a number in Get Support

Port a number

Shayejoyce — Wed, 05 Jan 2022 14:57:55 GMT

Re: Port a number

computergeek541 — Mon, 16 Mar 2020 22:00:09 GMT

Currently, to port a number in if you're already created the account, you'll need to go to https://publicmobile.ca.ada.support/chat

From there, type in "port request".

Re: Port a number

gblackma — Mon, 16 Mar 2020 22:04:50 GMT

@Shayejoyce You can port from all providers except Koodo prepaid upon sim activation. Koodo prepaid requires a moderator to do it for you. Porting from within your self service account, currently also requires moderator help. See article on what is required to port https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

Re: Port a number

Triguy — Mon, 16 Mar 2020 23:22:55 GMT

You would need moderator assistance.

Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: Port a number

helenhelen — Fri, 20 Mar 2020 01:58:34 GMT

I did not have any trouble porting my number. Informed my old provider (Bell) I would be cancelling and wanted to port the number. I think they may have done something at the back end(?) and told me to port it by a certain date. I then got my PM SIM card and it was smooth sailing from there, using the PM website. A few hours later and the # was fully operational (had a friend text me to test it), athough I had data before that.