topic Re: sim acctivation in Get Support

sim acctivation

Waynev1 — Wed, 05 Jan 2022 14:57:31 GMT

when i try to activate sim card only getting blank screen.any ideas

Re: sim acctivation

gblackma — Mon, 16 Mar 2020 16:57:40 GMT

@Waynev1 the site has been iffy all morning. Try again later. Or try a different browser. When you do, clear your browser history and go to incognito/ private mode

Re: sim acctivation

Jb456 — Mon, 16 Mar 2020 16:56:59 GMT

Clear cookies and internet history cache.

Try again opening a incognito browser.

Don't forget a referral code for a $10 signup bonus.

Re: sim acctivation

ddeep91 — Mon, 16 Mar 2020 17:00:29 GMT

@Waynev1

You're not the only one my friend,

Its been going on since yesterday. I suggest trying again in a few hours or in the evening.

The activation site is having its issues. Before you try again later, make sure you clear history/catch/incognito mode

Cheers

Re: sim acctivation

cowboydave — Mon, 16 Mar 2020 19:10:14 GMT

I tried using incognito screen and still couldn't activate a sim.

Re: sim acctivation

gblackma — Mon, 16 Mar 2020 19:55:27 GMT

@cowboydave are you getting any message when it fails? Could you please post the massage. Are you trying to port a Koodo prepaid account? Only a moderator can port such an account. Thanks.

Re: sim acctivation

cowboydave — Tue, 17 Mar 2020 20:57:15 GMT

It is the whole page that is not loading

I click on the activate sim button and just a blanck page .

Re: sim acctivation

Jb456 — Tue, 17 Mar 2020 21:30:29 GMT

@cowboydave

What browser are you using and are you on a desktop, laptop, iPad, tablet, cell phone?

I just tried on my android, my work desktop and my laptop and had no issues getting to the activation page on Chrome, Firefox as well as edge.

You need to ensure whatever browser your using is updated. You could actually just uninstall it and reinstall it.

Or download another browser there are many but from what I can tell by just trying Chrome, Firefox and Microsoft edge is working at my end...so download and install one of those.

Can't tell you if Safari is working as I don't have any Apple products.

If you have another device to try it on please do so.

Let us know.