topic My Public Mobile account is disabled in Get Support

My Public Mobile account is disabled

AnnaAnna — Wed, 05 Jan 2022 14:57:28 GMT

I have 2 phone numbers with Publib Mobile and Koodo. I decided to swap the numbers, I paid for my plan March 15 and I had my account disabled right after I had my PM phone number transfered to koodo, now I can't reach my Public mobile acount and my PM SIM card is invalid. I can't transfer my old Koodo phone number to Public Mobile

Please help me

Thanks

Konstantin

Re: My Public Mobile account is disabled

Triguy — Mon, 16 Mar 2020 16:48:16 GMT

You would need to purchase a new sim and setup a new account.

Re: My Public Mobile account is disabled

gblackma — Mon, 16 Mar 2020 16:43:51 GMT

@AnnaAnna Once you ported to Koodo your account was closed. You would have to sign up again with a new SIM and email account.

Re: My Public Mobile account is disabled

kselmak — Sat, 11 Apr 2020 21:46:57 GMT

Sorry you just lost your public mobile account: (

Once you port out everything is gone your rewards your balance your unused add-ons

You can set up new one though and port your Koodo number, but you will start from scratch

Re: My Public Mobile account is disabled

AnnaAnna — Mon, 16 Mar 2020 16:56:13 GMT

Can I use my old Sim card to start from begining?

What About my payment which I paid yesterday I didn't even use it? Is it going to be refunded?

Re: My Public Mobile account is disabled

gblackma — Mon, 16 Mar 2020 17:03:36 GMT

@AnnaAnna sorry you can't use your old SIM card again, you have to get a new one. PM is prepaid, no refunds. Since you transferred within the Telus family, try contacting the moderators, you may, if lucky get a credit. And dont forget to use a referral code when signing up again for the one time $10 credit.

Re: My Public Mobile account is disabled

AnnaAnna — Mon, 16 Mar 2020 17:07:40 GMT

how can I reach moderator? I tried to reach them but I always ceal with bot

Do you mean if I paid $120 and transferred phone number I lost all the money and nobody can help me anymore?

Re: My Public Mobile account is disabled

Triguy — Mon, 16 Mar 2020 17:10:53 GMT

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

Re: My Public Mobile account is disabled

gblackma — Mon, 16 Mar 2020 17:11:04 GMT

@AnnaAnna , since you have no account here now. You have to use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, if you do get a credit, where will it go?

Re: My Public Mobile account is disabled

kselmak — Mon, 16 Mar 2020 17:23:10 GMT

Hi @AnnaAnna

I think you should ask them to backtrack and cancel that port that you did. I'm hoping that is even possible

With so much money on the account is a true loss.

Every time you are making such big change you should stop by here and ask for an opinion here. Unless you enjoy reading the small print.

I really really hope they do it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Best luck

Re: My Public Mobile account is disabled

CannonFodder — Mon, 16 Mar 2020 18:44:01 GMT

@AnnaAnna

I think you've got plenty of sound advice already, from all the other folks in this thread, but I'm just kind of curious about why you wanted to do such a swap in the first place? If you'd rather not say, that's fine too.... was just wondering why, since it seems kind of pointless.....

Re: My Public Mobile account is disabled

kselmak — Sat, 11 Apr 2020 21:49:08 GMT

Hi @AnnaAnna

Did you manage to retrieve your account?

Thank you

Re: My Public Mobile account is disabled

Naepalm — Sat, 11 Apr 2020 21:54:39 GMT

@AnnaAnna wrote:
Hi
I have 2 phone numbers with Publib Mobile and Koodo. I decided to swap the numbers, I paid for my plan March 15 and I had my account disabled right after I had my PM phone number transfered to koodo, now I can't reach my Public mobile acount and my PM SIM card is invalid. I can't transfer my old Koodo phone number to Public Mobile

Please help me
Thanks
Konstantin
Can you not just port, from each phone? So start with koodo to public, then go to the other phone and port from public to koodo. It does seem like an odd question though. If both phones are unlocked you could just switch the sim card from one phone to the other. I have done that in the past with my BELL phone, I bought a ohone for my wife but she liked the one I had so I just swapped the sim out.

not sure if this is helpfiul.

cheers.