topic Re: Hotspot tethering not working in Get Support

Hotspot tethering not working

Chutchy — Wed, 05 Jan 2022 14:57:25 GMT

Hi there,

I need to work remotely due to the Coronavirus. With that being said, I need to connect to a VPN through my phone's hotspot by tethering, but it won't start connecting on the Public Mobile platform. It only works with Rogers. Is this something we can access and fix, or someone at Public Mobile can fix?

Thanks

Re: Hotspot tethering not working

Jb456 — Mon, 16 Mar 2020 16:27:34 GMT

What kind of phone do you have?

If it's an Android...check APN settings and add DUN to APN type. Like below.

Re: Hotspot tethering not working

Triguy — Mon, 16 Mar 2020 16:28:48 GMT

If you have home wi-fi then it maybe easier to connect to your VPN using it.

Re: Hotspot tethering not working

gblackma — Mon, 16 Mar 2020 16:30:11 GMT

@Chutchy check your APN settings some phones require Dun to be added in other to tether.

APN type: default,mms,agps,supl,fota,hipri,dun

Re: Hotspot tethering not working

fujiyama — Mon, 16 Mar 2020 19:12:56 GMT

From what you wrote it kind of sounds like PM is blocking/no playing nice with the vpn connection...

So if the APN types posted by @gblackma do not work, you can also try deleting DUN from the listed types

Also, maybe this will help =D

Post #6 in this thread for changing the "tether_dun_required" value. The value can be 1, 0 or null. I suggest setting it to 0.

You can revert both of these changes, so make sure you do if it makes things worse lol. Just make a note of the original setting before changing them.

Re: Hotspot tethering not working

helenhelen — Fri, 20 Mar 2020 01:42:54 GMT

Do all PM plans allow for hotspot tethering?

Re: Hotspot tethering not working

z2r2d2 — Sat, 05 Sep 2020 16:25:48 GMT

i searched APN in public mobile help & found this link & it works finally:

https://publicmobile.ca/en/qc/get-help/articles/set-up-data-on-an-android-phone