topic Re: New activation in Get Support

New activation

Jenniferhayes — Wed, 05 Jan 2022 14:57:13 GMT

Looking to activate but website seems to be down? Anny issues?

Re: New activation

geopublic — Mon, 16 Mar 2020 13:15:16 GMT

@Jenniferhayes wrote:
Looking to activate but website seems to be down? Anny issues?

@Jenniferhayes It's down for me too. Try again it half an hour, eventually it will be up again.

Re: New activation

Jb456 — Mon, 16 Mar 2020 13:17:01 GMT

Working for me on Chrome android

If it's not for you try incognito mode.

Don't forget a referral code for a $10 sign up bonus.

Welcome to Public Mobile 🙂

Re: New activation

gblackma — Mon, 16 Mar 2020 13:20:14 GMT

@Jenniferhayes Try using another browser. Or try again using the same browser. In both cases clear your browser history and go to incognito/ private mode. Here's a link on activation https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

Re: New activation

Jenniferhayes — Mon, 16 Mar 2020 13:23:00 GMT

Thank you! Will try again

Re: New activation

ddeep91 — Mon, 16 Mar 2020 13:26:58 GMT

Hey @Jenniferhayes Sites being a bit Iffy since yesterday. I just tried it on few devices and it's a hit and miss. It's loading fine on the computer but on the phone, it's not loading at all.

I recommend not doing the activation right now and try again in a few hours just to be safe.

Even though the site is loading on some computers it can give you error later on when you get to the next page.

Cheers

Re: New activation

geopublic — Mon, 16 Mar 2020 13:25:07 GMT

@gblackma wrote:
@Jenniferhayes Try using another browser. Or try again using the same browser. In both cases clear your browser history and go to incognito/ private mode. Here's a link on activation https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

It's not a browser issue. The site is currently not responding. @Jenniferhayes just keep trying and it will eventually be back up again.

Re: New activation

will13am — Mon, 16 Mar 2020 13:26:18 GMT

Site is working for me right now. Using chrome and Firefox. Clearing browser cache should help.

Re: New activation

geopublic — Mon, 16 Mar 2020 13:34:24 GMT

~~Site still not responding in GTA (Chrome, Edge).~~

Edit: @Jenniferhayes Back up now and working. :smileyhappy:

Re: New activation

Jenniferhayes — Tue, 17 Mar 2020 15:07:05 GMT

All done! Thanks for the help!