topic Re: Disabled login in Get Support

Disabled login

11 — Wed, 05 Jan 2022 14:57:06 GMT

My user login is disabled. How do I reactivate it

Re: Disabled login

kselmak — Mon, 16 Mar 2020 02:08:38 GMT

Hi @11

Please contact moderators and prove your are the owner (they will ask you phone and account related questions)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck

Re: Disabled login

Jb456 — Mon, 16 Mar 2020 02:17:06 GMT

Has your account be inactive longer then 90days?

If yes, your account is deleted and you would need a new account with new sim and new email address.

If no, follow the above post and contact moderators.

Re: Disabled login

gblackma — Mon, 16 Mar 2020 02:17:20 GMT

@11 have you tried the forget password link? Clear your browser history, go to private/ incognito mode and try the link. Remember to check your junk mail.

Re: Disabled login

Staliger — Mon, 16 Mar 2020 03:33:53 GMT

@11 you can contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Disabled login

darlicious — Mon, 16 Mar 2020 03:40:30 GMT

@11 If your account is active and your account login is not allowing you access your account it could be your device. Clear your browser. Reboot device. Open only one tab using secret/incognito mode in Firefox or chrome or safari. Try logging into your account.

Re: Disabled login

computergeek541 — Mon, 16 Mar 2020 03:54:42 GMT

@gblackma wrote:
@11 have you tried the forget password link? Clear your browser history, go to private/ incognito mode and try the link. Remember to check your junk mail.

When "disabled" gets displayed, this specifically means that the account is locked out and that the password reset option will not work. As people have been mentioning, this can be because of a secuirty trigger or because the account has been closed.

Re: Disabled login

darlicious — Mon, 16 Mar 2020 04:00:39 GMT

@computergeek541 Thanks I didn't know that was displayed....and what it meant.