topic Re: No network in Get Support

No network

Aprildugauy — Wed, 05 Jan 2022 14:56:23 GMT

Hello...I have been a PM customer for a and have had no problems till now... I have no this afternoon. Was working fine this. My account is active..is the network down?

No network

Aprildugauy — Thu, 05 Dec 2019 19:45:08 GMT

Hello...I have been a PM customer for a and have had no problems till now... I have no service this afternoon. Can't call in or out. I says I am not connected to network. Was working fine this. My account is active..is the network down?

Re: No network

dabr — Thu, 05 Dec 2019 19:46:25 GMT

@Aprildugauy wrote:
Hello...I have been a PM customer for a and have had no problems till now... I have no this afternoon. Was working fine this. My account is active..is the network down?

The website is very glitchy right now, partly because of the free promo offers of data and mins and too many people trying to log in. Try again later in the day. I found it was fine during the evening hours yesterday.

Re: No network

hairbag1 — Thu, 05 Dec 2019 19:46:33 GMT

@Aprildugauy wrote:
Hello...I have been a PM customer for a and have had no problems till now... I have no this afternoon. Was working fine this. My account is active..is the network down?

Working ok in th west. Not sure where you are but have a look at the Telus Outage reports to see if your area is down.

Re: No network

Triguy — Thu, 05 Dec 2019 19:48:02 GMT

When you log into you account - is it active ? Under data and add-ons is there an amount showing for minutes if not then you have used up your minutes if you don't have an unlimited plan. Try rebooting your phone.

Re: No network

hairbag1 — Thu, 05 Dec 2019 19:59:43 GMT

Looks like some calling outages in areas of the lower mainland of BC as well as a few outages in southern Ontario. A few spread around Alberta too.

Hopefully you won't be without service for much longer.