topic ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1 in Get Support

ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1

cmobile — Wed, 05 Jan 2022 14:56:06 GMT

I got a new account and tried to add the two holiday gift, it doesn't work.

Error is " ValidateAndUpdateOptions/Balance_-1ValidateAndUpdateOptions/Provisioning_-1" . Tried many times.

It does work in my other account through. Anybody has same issue to add the free 1gb & 400 mins LD addon?

Ed404 — Thu, 05 Dec 2019 15:37:20 GMT

Self-serve may still be overloaded from yesterday. You could try using a different browser.

Triguy — Thu, 05 Dec 2019 15:40:58 GMT

Try clearing your cache and cookies then reboot.

cmobile — Thu, 05 Dec 2019 16:07:30 GMT

@Triguy wrote:
Try clearing your cache and cookies then reboot.

no change

@Ed404 wrote:
Self-serve may still be overloaded from yesterday. You could try using a different browser.

Tried. No diffence. I tried on my ipad too, on my moible data, no difference.

My billing date is saturday, will try after to see if it makes any difference.

Luddite — Thu, 05 Dec 2019 16:51:14 GMT

Try an new incognito window. Helped me yesterday.

cmobile — Fri, 06 Dec 2019 00:03:24 GMT

It's simply overloaded. Use same of same browser. Works now. Thanks everyone who answered .

welcome1 — Fri, 06 Dec 2019 00:50:10 GMT

i tried using chrome and it worked today. The website stated that one may notice slow response times. If that is the case try at another time.